Site Reliability Engineer

Chicago, IL (Hybrid – 3X a week)

About NOCD

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). Through our technology platform, we connect Members with licensed Therapists who specialize in Exposure and Response Prevention (ERP), the gold-standard treatment for OCD.

We're building technology that helps people reclaim their lives and we're growing quickly. Our platform supports Members, Therapists, and teams across a nationwide healthcare organization, creating unique engineering challenges around scale, reliability, security, real-time communication, and healthcare infrastructure

The Opportunity

Build the infrastructure behind a rapidly growing healthcare platform.

NOCD is looking for a Senior Site Reliability Engineer (SRE) to help shape the infrastructure, reliability, and developer platform powering our next stage of growth.

This is not a traditional DevOps or infrastructure-maintenance role . You'll have meaningful ownership over how we build, deploy, monitor, secure, and scale our systems.

You'll work across AWS, Kubernetes, Terraform, CI/CD, observability, security, and software engineering , partnering closely with application engineers to make our systems more reliable while helping our teams ship faster.

What You'll Own

• Design, build, and evolve AWS infrastructure supporting NOCD's production applications.
• Build scalable infrastructure using Terraform, Kubernetes, and Docker
• Improve CI/CD, deployment automation, and developer tooling to help engineers ship faster and more safely.
• Own the reliability, availability, performance, and scalability of production systems.
• Build observability across infrastructure and applications, including monitoring, logging, tracing, and alerting.
• Establish SLIs, SLOs, and operational metrics and lead incident response and root-cause analysis.
• Write production-quality software in Python, TypeScript, or similar languages
• Build automation, APIs, microservices, and internal engineering tools.
• Partner with Engineering and Security on HIPAA, SOC 2, infrastructure security, and compliance
• Own technical initiatives from architecture through production and help shape engineering standards and best practices.

What We're Looking For

• 7+ years of professional software engineering experience , with significant experience in SRE, platform engineering, DevOps, or cloud infrastructure.
• Strong hands-on experience with AWS and cloud architecture
• Strong experience with Terraform or other infrastructure-as-code tools
• Strong experience with Docker and Kubernetes
• Proficiency in Python, TypeScript, or a similar programming language
• Experience designing and operating CI/CD pipelines and deployment automation
• Strong understanding of distributed systems, APIs, networking, databases, and cloud architecture.
• Experience with observability, production troubleshooting, and incident response
• Strong understanding of reliability, scalability, availability, and performance.
• Ability to own technical initiatives and work effectively across engineering teams.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field, or equivalent professional experience.

Nice to Have

• Experience in healthcare, fintech, or another regulated environment
• Experience with HIPAA, SOC 2, HITRUST, or similar compliance frameworks
• Experience with Datadog, CloudWatch, Prometheus, Grafana, Splunk, or similar tools
• Experience with GitHub Actions, Jenkins, ArgoCD, or GitOps
• Experience designing highly available or multi-region AWS architectures.
• Experience with DevSecOps, IAM, secrets management, and encryption
• Experience building internal developer platforms or tooling.
• Experience with disaster recovery, capacity planning, or performance engineering.

What Success Looks Like

• Build more reliable, observable, and scalable infrastructure
• Make it easier for engineers to ship quickly and safely.
• Strengthen our cloud, deployment, and security architecture.
• Establish stronger reliability and incident-management practices.
• Build the technical foundation needed for NOCD's continued growth.

What We Offer

• Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
• 11 observed company holidays per year
• PTO based on an accrual system
• Downtown Chicago office with an on-site gym
• Engaging, mission-driven startup environment
• NOCD provides 12 weeks of fully paid parental leave for the primary caregiver and 6 weeks for the secondary caregiver, for qualifying full-time employees.

Pay Transparency

The expected pay range for this position is $150,000 to $200,000 . Actual pay will be based on the individual's qualifications and experience. This role is also eligible for annual performance-based incentives tied to individual achievement and company-wide goals.