Patient Services Representative

External Job Description and Responsibilities

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

Overview

The Patient Services Representative serves as a liaison between TeamHealth affiliates, National Patient Services Call Center and BasePointe Billing Center in researching and resolving complex client-related issues.

Essentials Duties and Responsibilities

• Research and resolve TeamHealth Patient Services complaints
• Research and resolve hospital complaints relating to patient issues concerning billing
• Research accounts on the system and requesting medical records
• Submit researched accounts to Medical Coding for review
• Submit researched accounts to Medical Director after the Medical Coding Manager has reviewed
• Adjust accounts after Medical Coding Manager or Medical Director has approved and per TeamHealth affiliates
• Correspond with collection agency to coordinate the resolution of billing and reimbursement related issues
• Correspond with the Better Business Bureau and/or Consumer Affairs office to resolve billing matters
• Accept calls from National Patient Services Call Center
• Process NPSC ETM Tasks
• Process incoming mail (LOD - Letters of Dispute) from service center or lockbox
• Communicate client complaints to Patient Services Manager
• Comply with mandatory requirements
• Performs other duties and responsibilities as requested

Qualifications / Experience

• Highly preferred to participate in 12 weeks of on-site training with the option to go fully remote after quality and production standards are met
• High school diploma or equivalent required
• Minimum of six-month's experience in a medical billing setting, with an emphasis on patient relations preferred
• Microsoft Office proficiency
• Ability to multi-task in a fast-paced environment
• Good organization and follow-up skills a plus