Mortgage Loan Coordinator

MORTGAGE LOAN COORDINATOR The Mortgage Loan Coordinator is an entry level position who is responsible for scheduling refinance closings with members in a timely manner while providing exceptional customer service to our borrowers. This is accomplished by reviewing the loan file to ensure all parties associated with the loan have had a closing disclosure properly disclosed and communicating directly with borrowers about the date, time and location of the closing. This role is also responsible for reviewing and updating fees from outside title companies from requests received from processors through Encompass. After loans disburse the closing coordinator will also monitor the ALTA Recon pipeline to reconcile the final signed CD and the Final ALTA from the title company. Responsibilities Call and email borrowers within SLA to confirm scheduling information Review loans to ensure proper closing disclosure acknowledgment Send out initial closing disclosures as needed if not all required parties were disclosed Provide excellent customer service to all borrowers Escalate loans to LO, closer or processor as needed if a borrower is not responsive to scheduling request Enter scheduling information correctly into the system Send the scheduling email to the title company Review loans in the pre‑balance pipeline to pre‑balance loans for processing Update the title fees in the system per the fee sheet in the file Review escrows to ensure setup correctly Review prepaids to ensure setup correctly Review payoff file to ensure not expired and loan is updated with the correct amount Monitor the ALTA recon pipeline to reconcile the final signed CD and the final ALTA from title Perform other duties as required Qualifications Excellent written and verbal communication skills Ability to prioritize and meet deadlines Availability to work varying hours and overtime if needed Must be detail oriented with a commitment to accuracy Prior mortgage industry experience is a plus Compensation & Benefits Pay range: $19.20 – $36.00 per hour. This role is eligible for a bonus and competitive benefits. For more information about our employee benefits, please visit our Benefits at SoFi page. Equal Employment Opportunity SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email View email address on click.appcast.io. #J-18808-Ljbffr