Receptionist

Receptionist Position

Main Job Tasks and Responsibilities Fast-paced firm needs a full time 9am to 5pm receptionist to:

• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensure knowledge of staff movements in and out of organization
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• prepare correspondence and documents
• receive and sort mail and deliveries
• schedule appointments
• maintain appointment diary either manually or electronically
• organize conference and meeting room bookings
• co-ordinate meetings and organize catering
• monitor and maintain office equipment
• control inventory relevant to reception area
• tidy and maintain the reception area

Education and Experience

• high school diploma generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software application
• knowledge of customer service principles and practices
• keyboard skills
• ability to work a switchboard

Key Competencies

• verbal and written communication skills
• professional personal presentation
• customer service orientation
• information management
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance