Customer Service Agent

Job Description Job Description The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 members, this role primarily operates during day shifts to ensure timely and effective resolution of customer inquiries and issues.

Responsibilities
Provide timely and accurate customer support via phone, email, and in-person
Communicate clearly and professionally to resolve customer questions and concerns
Listen actively to understand customer needs and offer appropriate solutions
Document interactions and maintain records of customer communications
Collaborate with team members to improve service quality and customer satisfaction

Preferred Qualifications
1+ years of experience in customer service
Insurance license preferred but not required
Strong communication skills
Proven active listening abilities