Assistant Manager

Responsive Recruiter

Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential duties and responsibilities include:

• Assist in recruiting, hiring, training and developing a high performing Member Service Representatives (MSR), Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests.
• Ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member Services oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all Member Services related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing proper maintenance of the facility.
• Assist and contribute to ensuring the neatness and impeccable cleanliness in all areas of the club.
• Assist in inventorying all necessary club supplies.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• 40 Hour Work Week

Qualifications/requirements include:

• Superior customer service skills, preferably in the fitness industry.
• Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical demands include:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits include:

• Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Assistant Manager Bonus
• FREE Black Card membership after 30 days of employment
• Eligible for 50% Company paid benefits after 90 days of employment
• Medical
• Dental
• Vision
• Paid Personal Time (after 6 months)

Compensation: $33,000.00 - $41,000.00 per year