Customer Service Representative

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? Extensive benefits including 100% paid insurance options Matched 401(k) options Employee & family fuel discounts for your home State of the art Training Center 3.5 Weeks paid time off + 7 paid holidays Veteran’s Day paid holiday for active military and veterans Opportunity for growth Complimentary coffee, snacks, and Thanksgiving turkey Shortened summer hours - full pay, shorter days Wellness reimbursement (gym, exercise classes, and more) Additional voluntary benefits About this opportunity This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Position includes discounts on all products and services we provide. What your role will look like Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries Provide customer with requested information by using application software, or other Appropriate means and assist customer to achieve total satisfaction Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information Demonstrate ability to accurately and successfully use Eastern’s application software system Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis Be receptive to and competently use new technologies Other duties as assigned What you’ll bring to this role Experience: 2-3 years of Telephone Call Center Environment Experience Education: High school graduate minimum Highly organized with strong problem-solving skills Utilize excellent verbal and written communication skills Demonstrated ability to read and write English and perform basic math skills Demonstrated ability to multi-task Reliability and exceptional customer service skills Apply now to heat up your career at Eastern! #J-18808-Ljbffr Eastern Propane