Launch Project Manager

Introduction to the Team Expedia Group is looking to hire a Launch Manager to join our team in Chicago. Our Launch Management team works closely with external B2B travel partners to drive the end-to-end delivery of our partner integrations. For this role we are seeking an accomplished project manager with strong customer‑facing skills. The launch manager supports our sales team in problem‑solving and collaborating across functions, ensuring a smooth launch process for each partner. Responsibilities Own and drive the full onboarding cycle for your portfolio of partners from contract signing through launch Lead strategic kickoff calls and complex integration workshops with partners, ensuring a deep understanding of partner requirements and how our solutions will help meet these, tailoring to their business needs and processes Autonomously lead and manage complex, multi‑party implementation projects in a highly consultative and proactive manner, with a solution‑oriented approach Collaborate closely with Sales, Product, and other teams to address partner needs, continuously optimizing the overall partner experience and user journey Document, contribute, and manage process improvements and new initiatives Support and manage pre‑sales activities and participate in high‑stakes RFPs Monitor and report on the status of partner engagements, proactively managing the pipeline and prioritizing launch schedules in collaboration with cross‑functional teams Oversee the partner certification process, providing strategic advice and best practices to ensure partners meet the highest standards and compliance requirements Provide strategic support in pre‑sales activities, including responding to RFPs, shaping proposals, and consulting with prospects on technical and onboarding requirements Experience and Qualifications 3–5 years of project management experience, preferably in a technical domain At least 2 years of customer‑facing experience working with enterprise customers on technology solutions Quick learner with the ability to develop a thorough understanding of the client’s business, industry, and needs Good interpersonal skills and experience working with both business and technical teams Ability to work independently with limited supervision and with other department personnel in a dynamic and time‑sensitive work environment Multicultural awareness and experience working internationally is a plus Articulate with good presentation and written communication skills Some experience with Salesforce CRM, or a similar cloud‑based CRM, will be a great advantage Current PMI certification is highly advantageous Able to communicate in fluent English; Spanish and/or Portuguese language skills is a plus Salary range for this position in Chicago is $76,500.00 to $107,000.00. Employees in this role have the potential to increase their pay up to $122,500.00, the top of the range, based on ongoing, demonstrated, and sustained performance. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization. #J-18808-Ljbffr PowerToFly