Guest Services Team Member

Job Description

Job Description

Henderson Sport & SocialGuest Services Team MemberProperty Overview

Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become the premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community.

Our facility features basketball, volleyball and pickleball courts, indoor turf fields, bowling, a dual level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations.

Managed by KemperSports, Henderson Sport & Social proudly embraces the Core True Service philosophy:

• Be Genuine, Helpful, and Friendly
• Service is a Team Sport
• To the Guest, Everything Matters
• Customer Happiness is Everything
• My Attitude is My Responsibility Position Summary

Guest Services Team Member create the first and last impression for every guest visiting Henderson Sport & Social. This position serves as the primary resource for guest questions, attraction sales, reservations, memberships, and facility information while delivering exceptional hospitality throughout every interaction.

Guest Services Team Member help guests navigate the facility, provide accurate information about Henderson Sport & Social's attractions, memberships, sports programming, dining, fitness offerings, events, and guest services, communicate with multiple departments, and ensure every guest feels welcomed, informed, and valued from arrival through departure. What Success Looks Like

• Welcome every guest with genuine, friendly, and professional hospitality.
• Provide accurate information and confidently guide guests throughout the facility.
• Resolve guest concerns whenever possible and connect guests with the appropriate department when additional assistance is needed.
• Demonstrate exceptional communication and teamwork across all departments.
• Maintain an organized, professional, and welcoming Guest Services area.
• Represent Henderson Sport & Social with enthusiasm, professionalism, and pride.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Welcome guests and provide information regarding attractions, memberships, leagues, tournaments, birthday parties, corporate events, fitness, dining, and facility amenities.
• Sell attractions, arcade cards, gift cards, memberships, and other products and services using the Point-of-Sale system.
• Answer incoming telephone calls and respond to guest questions or direct calls to the appropriate department.
• Assist guests with attraction reservations and provide information regarding birthday parties, event spaces, corporate outings, sports programming, and group experiences while connecting guests with the appropriate department when needed.
• Respond to guest concerns and resolve issues whenever possible while appropriately escalating concerns when necessary.
• Communicate professionally using established radio procedures to coordinate guest needs throughout the facility.
• Maintain knowledge of Henderson Sport & Social promotions, upcoming events, memberships, restaurant offerings, sports programming, and facility operations.
• Assist Attractions, Redemption, Party Operations, Bowling, and other departments through cross-training as business needs require.
• Complete opening, closing, side work, and additional operational duties as assigned.

Qualifications

Minimum Qualifications

• Must be at least 16 years of age.
• Ability to work evenings, weekends, holidays, and special events based on business needs.
• Strong communication, guest service, and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.

Preferred Qualifications

• Previous experience in hospitality, guest service, family entertainment, recreation, or retail.
• Experience using a Point-of-Sale system.
• Interest in learning multiple operational areas through cross-training.

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Frequently lift and carry up to 30 pounds.
• Occasionally lift or move up to 50 pounds.
• Bend, kneel, crouch, reach, push, pull, and climb stairs as needed.
• Work in a fast-paced, high-energy entertainment environment.

Reports To

Guest Services Lead or Family Entertainment Manager

Classification

• Part-Time
• Non-Exempt

Kemper Sports Management is an Equal Opportunity Employer