Critical Home Repair Program Manager

Critical Home Repair (CHR) Program Manager

Salary Range: $83,960.00 - $110,196.98

This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

POSITION SUMMARY

This position serves as the Program Manager for the Critical Home Repair (CHR) and Emergency Home Repair Program, and responsible for successful administration of all contracts related to the Program. Responsibilities include, but are not limited to, ensuring vendors’ compliance with all contractual terms and conditions, verifying household and property eligibility requirements, enforcing performance/invoicing/reimbursement controls, monitoring expenditures against approved funding limits, and maintaining documentation in accordance with the applicable financial rules and regulations. This position collaborates internally with different departments including but not limited to Manager’s Office, Legal Counsel, Housing and Community Development, Finance, Procurement, LUESA/Code Enforcement, and externally with the Program vendors and other stakeholders to ensure program integrity, fiscal accountability, and regulatory compliance.

ESSENTIAL FUNCTIONS

• Develops and implements procedures, processes and guidelines related to the Critical Home Repair and Emergency Home Repair program and actively participates in the development of related policies.
• Develops and implements strategic initiatives, operational procedures, and performance standards to ensure effective administration of Critical Home Repair and Emergency Home Repair Program.
• Responsible for bidding, negotiations, execution/implementation of all contracts and amendments, administration, and oversight of multiple contracts, amendments, and procurement activities supporting program operations.
• Ensures vendors’ compliance with all contractual terms and conditions, and to ensure that the contractual targets for each fiscal year are met.
• Ensures Program compliance with Federal, State, and local statutes and regulations.
• Verifies households and properties eligibility per the Program requirements.
• Performs pre and post job/construction walkthroughs of each home project to ensure that the scope of work aligns with the Program requirements, before providing approvals for repair/construction work.
• Ensures that the required permits, inspections, deed restrictions, and closeout documentation are completed for each project prior to the release of payments/reimbursements to the Program vendors.
• For the Emergency Home Repair program, this position is responsible to undertake pre-job walkthroughs of the relevant home within 2-hours of receipt of application/information/notification to ensure that the scope of work aligns with program requirements and to communicate approval of repair work to the vendor. This walkthrough may be required to be undertaken during afterhours, weekends or holidays.
• Monitors and ensures that the expenditures remain within the funding allocations for each contract.
• Prepares and presents budget requests for the Program for each fiscal year.
• Maintains a central database and documentation on shared drive for the whole Program for easy accessibility and cross-referencing by the vendors to ensure that no home project in the County exceeds the maximum repair grant allocation during a specified period of time.
• Monitors adherence to confidentiality, data safeguarding, and digital accessibility requirements.
• Maintains internal controls and documentation which are sufficient to withstand any audit review.
• Prepares financial summaries and presents or responds to any requests for information from the Board of County Commissioners (BOCC) or County’s Executive leadership.
• Prepare performance reports, compliance summaries, financial analyses, and other materials related to the Program operations.
• Monitors and ensures that all approved goals related the Program for each fiscal year are achieved.
• Ensures that the Program related operations align with County priorities, funding requirements, and established performance objectives.
• Responsible for overall program administration, coordination, and continuous improvement efforts to maximize service delivery and operational efficiency.
• Ensures proper stewardship of public funds through financial oversight, expenditure monitoring, invoice review, payment/reimbursement approvals, and budget management activities.
• Develops performance dashboards, compliance reports, and operational metrics used to evaluate program effectiveness and support executive decision-making.
• Coordinates across multiple County departments to ensure effective program implementation and achievement of organizational objectives.
• Develops collaborative partnerships with internal stakeholders, community organizations, contractors, and regulatory agencies to support program success.
• Responsible for analyzing operational trends, identifying opportunities for improvement, and implementing corrective actions when necessary.
• Any other tasks related to the program, as assigned.

MINIMUM QUALIFICATIONS

Five (5) years of progressively responsible experience in Program or Contracts Management in related

field.

Bachelor’s degree in construction management, engineering, or related field. Master’s degree preferred

in related field.

Or a non-related bachelor’s degree with minimum 5 years of experience specifically related to housing

renovations/repairs.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Federal, State, and local laws, regulations, policies, and requirements governing housing

rehabilitation, grant-funded programs, procurement, and contract administration.

• Program and project management principles, methodologies, and best practices.
• Budget development, financial management, expenditure controls, and fiscal accountability

practices.

• Contract administration, vendor performance management, and compliance monitoring

procedures.

• Residential construction, rehabilitation practices, permitting requirements, inspections, and

construction project delivery methods.

• Risk management principles, internal controls, and audit preparation requirements.
• Performance measurement methodologies, program evaluation techniques, and continuous

improvement practices.

• Strategic planning principles and operational performance management.
• Records management, documentation standards, and regulatory reporting requirements.
• Public sector administration principles and stakeholder engagement practices.

Skills

• Contract administration, negotiation, and compliance enforcement.
• Budget monitoring, financial analysis, invoice auditing, and expenditure tracking.
• Developing policies, procedures, operational standards, and process improvements.
• Program performance monitoring, data analysis, and KPI development.
• Preparing executive-level reports, presentations, recommendations, and correspondence.
• Managing multiple projects, contracts, priorities, and deadlines simultaneously.
• Regulatory compliance monitoring and corrective action implementation.
• Building collaborative relationships with contractors, vendors, government agencies, and

stakeholders.

• Identifying operational challenges and implementing effective solutions.
• Utilizing technology platforms and business systems to support program administration and

reporting.

Abilities

• Interpret and apply Federal, State, and local regulations governing housing rehabilitation and

grant-funded programs.

• Exercise independent judgment in evaluating contractual, financial, operational, and compliance related

matters.

• Develop and implement policies, procedures, and program improvements that enhance

operational effectiveness and regulatory compliance.

• Analyze complex financial, operational, and performance data to support decision-making and

program management.

• Manage multiple contracts, funding sources, projects, and program initiatives while maintaining

compliance requirements.

• Identify risks, evaluate impacts, and implement appropriate corrective actions and mitigation

strategies.

• Prepare and present complex information, recommendations, and reports to executive leadership,

elected officials, regulatory agencies, and external stakeholders.

• Be available for the Emergency Home Repair projects during after-hours/weekends/holidays, as

needed, throughout the year.

• Lead cross-functional initiatives involving multiple departments, contractors, vendors, and

community partners.

• Establish and maintain effective working relationships with internal and external stakeholders.
• Make decisions with significant financial, operational, compliance, and programmatic impacts.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.