Customer Experience Coordinator (Part Time) - Greenville, SC

Job Overview As a Customer Experience Coordinator at VEG, your role is to define and perfect the customer experience before, during, and after their time at VEG. You will manage all customer communications, provide guidance on financial and end-of-life decisions, and ensure a seamless care experience for patients and pet owners. Responsibilities Greet every customer with warmth and urgency, whether in person, over the phone, or online. Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly. Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs. Listen with empathy, resolve concerns quickly, and anticipate issues before they arise. Keep nursing team and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions. Process payments accurately while protecting personal and financial information. Follow up with customers after visits to check on their pet’s care and strengthen relationships. Celebrate and capture special moments (with permission) to create lasting connections between customers, their pets, and the hospital. Qualifications 2+ years of experience in a customer service role. Advanced proficiency in computer programs and practice management software. Highly organized with strong attention to detail. Strong communication skills; able to interact positively with anyone and everyone. Ability to multitask and thrive amid chaos. High emotional intelligence, able to read a room and plan and act accordingly. Adaptable and amenable in high stakes environments. Problem‑solving skills and a focus on innovation. Must be willing to work in a noisy environment with strong or unpleasant odors. Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs. Work well in a fast‑paced environment with people from all backgrounds and different personality types. Ideal Candidate Profile Empathetic, taking a people‑centric approach, whether supporting colleagues or understanding different perspectives. Show humility, acknowledging mistakes, sharing credit, and lifting up team accomplishments. Feel a strong sense of ownership over work, taking responsibility for outcomes and staying committed to long‑term impact. Curious by nature; ask insightful questions and continuously seek opportunities to learn and grow. Benefits Competitive compensation. Learning and growth opportunities from VEG‑created clinical and leadership programs, unlimited ER CE, and travel stipend ($1,000/year for part‑time credentialed, $400/year for part‑time uncredentialed). Flexible work schedules to support life outside of work. Generous employee referral program. Comfy scrubs, VEG swag, and food in the fridge. DEI Statement At VEG, diversity is a strength that fuels innovation and kindness. We are committed to creating an inclusive environment that reflects the diverse communities we serve and supports equitable opportunities for growth. #J-18808-Ljbffr