Patient Service Representative - Outpatient Rehab

Patient Service Representative - Outpatient Rehab

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what they do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women's health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for patient scheduling, pre-registration, registration, insurance verification, insurance authorization, and ensures patients have been cleared for rehab outpatient office visits. The patient service representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of rehab procedures, and patient history requirements for rehab procedures.

Responsibilities include: greeting and registering arriving patients, completing registration forms and verifying insurance. Answering incoming calls, evaluating priority, and directing calls according to the urgency and subject matter. Providing information to new patients prior to visit in accordance with department policies, and entering/updating patient demographics. Collecting co-payments and office charges as needed and explaining office payment billing policies to patients. Scheduling new patient appointments, and informing patients of essential preparation requirements prior to visit (referrals, medical reports, etc.). Scheduling follow-up appointments and completing the necessary requisition forms and pre-cert exams. Defining and resolving patient/clinician issues/problems, bringing concerns to team lead or manager as necessary. Reconciling billing and co-pays; referring payment and insurance problems to billing department. Keeping and maintaining inventory of office or clinical supplies; maintaining an orderly reception. Providing back-up support to other front desk staff and performing other related duties in support of efficient operations of the site. Collaborating with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.

Qualifications include: high school diploma or equivalent required; associates' or bachelor's degree in a clinical or business field preferred. 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits. Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits. Bilingual (highly preferred). We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Regular standard hours per week: 40. Schedule: full-time (40 hours). Shift details: this position requires 2 evening shifts (10:30am-7pm) and 3 morning shifts (7am-3:30pm).