Head of Operations & Business Management

The Kyle Geenen Group is seeking an experienced Director of Operations to lead the people, systems, and day-to-day execution behind a growing West Michigan real estate business. This is a hands-on leadership role for someone who enjoys managing people, improving processes, solving problems, and bringing structure to a fast-moving environment. You will work closely with the team leader to oversee business operations, strengthen accountability, improve financial and operational visibility, and help ensure the clients we serve and our team receive a consistently high level of service. The right person will be comfortable moving between high-level business decisions and practical day-to-day details. Real estate experience is helpful but not required. Strong leadership and operations experience from another service-oriented business can translate very well to this position. For the right person, this role offers the opportunity to become an important long-term leader inside an established business with room to grow. Compensation includes base salary plus performance-based bonuses and will depend on experience, responsibilities, and results. Lead and develop administrative team members through clear expectations, coaching, regular feedback, and accountability. Oversee day-to-day business and office operations, including workflow coordination, administrative coverage, vendors, and team priorities. Develop, document, and improve operational systems, standard operating procedures, checklists, and internal processes. Coordinate projects and priorities, establish clear owners and deadlines, and ensure important commitments are completed. Review budgets, expenses, financial reports, and operational performance in partnership with leadership and accounting resources. Oversee the operational workflows supporting listings, real estate transactions, client communication, and overall client experience. Serve as a trusted operating partner to the team leader by solving routine issues, identifying risks, and bringing recommendations rather than simply identifying problems. Proven experience managing employees, including hiring, coaching, performance feedback, accountability, and difficult conversations. Several years of progressively responsible experience in operations management, business management, office leadership, or a comparable management role. Bachelor’s degree in business, management, finance, accounting, or a related field preferred; Strong financial acumen with the ability to understand budgets, expenses, profit-and-loss statements, and business performance reports. Demonstrated ability to improve processes, manage multiple priorities, and consistently follow projects through to completion. Excellent communication, judgment, organization, and discretion when handling sensitive employee, client, and business information. Comfortable learning and using CRM systems, spreadsheets, shared documents, project-management tools, and evolving business technology. The Kyle Geenen Group is an established real estate team serving Holland and the surrounding West Michigan communities through Coldwell Banker Woodland Schmidt. We have built our business around strong relationships, innovative marketing, exceptional client service, and consistent follow-through. We are based in downtown Holland and are deeply connected to the West Michigan community.