Restaurant Servers

Job Description

Job Description

About the Role

Join the team at Gattara, located in the Warwick Denver Hotel. As a Restaurant Server we create memorable dining experiences through warm, attentive, and personalized service.

In this role, you will welcome guests, provide knowledgeable menu recommendations, accurately take and deliver food and beverage orders, and collaborate closely with the culinary and bar teams. We are looking for someone who thrives in a fast-paced hospitality environment, demonstrates strong attention to detail, and takes pride in anticipating guest needs.

The ideal candidate brings a genuine passion for hospitality and understands that exceptional service is about more than delivering a meal. It is about creating an experience that makes guests feel welcomed, valued, and eager to return.

Key Responsibilities

• Welcome guests warmly and provide attentive, professional service throughout their dining experience.
• Present menus and communicate daily specials, promotions, and menu recommendations.
• Accurately take food and beverage orders, including guest preferences and dietary restrictions, and communicate them appropriately to the culinary team.
• Deliver food and beverages promptly and accurately while ensuring proper presentation.
• Monitor tables throughout service and proactively respond to guest needs.
• Develop knowledge of menu offerings to confidently answer questions and recommend food and beverage selections.
• Maintain clean, organized, and properly prepared tables and service stations.
• Partner with culinary, bar, and restaurant team members to ensure smooth and efficient service.
• Respond to guest concerns promptly and professionally, involving management when appropriate.
• Accurately process cash and credit card transactions in accordance with hotel procedures.
• Follow all applicable food safety, sanitation, health, and workplace safety standards.
• Support fellow team members as needed to provide a seamless guest experience.

Minimum Qualifications

• High school diploma or equivalent.
• Previous serving experience in a full-service restaurant, hotel, or comparable hospitality environment.
• Basic knowledge of food and beverage service standards.
• Strong verbal communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to stand and walk for extended periods during scheduled shifts.
• Strong attention to detail and commitment to guest satisfaction.
• Must be available to open at 5:30am and available on the weekends

Preferred Qualifications:

• Previous experience in a luxury hotel, upscale restaurant, or fine-dining environment.

• Experience using point-of-sale (POS) and restaurant order-management systems.

• Food safety or hospitality-related certification.

• Additional language skills that support communication with a diverse guest population.

• Experience making thoughtful menu recommendations and identifying appropriate opportunities to enhance the guest experience.

What You Bring:

• Genuine hospitality: You enjoy creating welcoming, personalized experiences for every guest.
• Attention to detail: You understand that accuracy, presentation, and timing are essential to exceptional service.
• Teamwork: You communicate effectively and work collaboratively with restaurant, bar, culinary, and hotel colleagues.
• Composure: You remain professional, organized, and guest-focused during busy service periods.
• Menu knowledge: You are comfortable learning food and beverage offerings and making recommendations based on guest preferences.
• Service mindset: You anticipate needs, address concerns professionally, and look for opportunities to make each dining experience memorable.

Skills:

The required skills such as effective communication and basic math are essential for accurately taking orders, interacting with guests, and processing payments. Customer service skills are used daily to create a positive dining experience and handle any guest concerns with professionalism and empathy. Preferred skills like familiarity with POS systems streamline order entry and payment processing, improving efficiency during busy periods. Knowledge of food safety ensures compliance with health regulations, maintaining a safe environment for both guests and staff. Multitasking and attention to detail help manage multiple tables simultaneously while ensuring accuracy and timely service.