Warranty Specialist

Les descriptions de poste peuvent s'afficher en plusieurs langues en fonction de votre sélection de langue. Ce que nous offrons: Chez Magna, vous intégrerez un environnement stimulant et dynamique dans lequel vous pourrez contribuer à développer des technologies automobiles de pointe. Nous accompagnons nos collaborateurs en leur offrant le soutien et les ressources dont ils ont besoin pour réussir. En tant que collaborateur faisant partie d'un grand groupe présent partout dans le monde, vous aurez des responsabilités passionnantes et variées ainsi qu’un large éventail de perspectives de développement et de carrière. Parce que nous pensons que chaque parcours professionnel est unique. Synthèse du groupe La gamme de produits de Magna Exteriors inclut des systèmes d’accès tels que les hayons, des systèmes modulaires, des habillages extérieurs, des modules avant comme les carénages, des systèmes aérodynamiques actifs et d’autres composants structurels légers pour les voitures, les camions commerciaux et d’autres marchés industriels.Entreprise reconnue mondialement comme un innovateur concernant tous les aspects de l’extérieur des véhicules, Magna participe à l’ensemble du processus, du développement de matériaux à la fabrication et à l’assemblage en passant par la conception, pour aider les constructeurs automobiles du monde entier à créer des véhicules élégants et sophistiqués. Responsabilités du poste POSITION SUMMARY: The Warranty Specialist the main point of contact and/or first level of escalation for customers on behalf of the divisions, participates as a member of a cross-functional warranty team, representing the disciplines of quality assurance and engineering; bringing the voice of customer in this activity. Provide direction to satisfy customer warranty management requirements for new, modified or existing programs. ESSENTIAL DUTIES & RESPONSIBILITIES Learn and accomplish “expert” level competency in the customer warranty systems as directed by the supervisor Monitor repairs in the field using the customer system and provide early warning to the stakeholders on issues in field Create and distribute financial reports on warranty on monthly or more frequent basis if needed Access customer blogs, enthusiast websites, dealer resources, social media and other resources to keep a pulse on part performance in the field Gather warranty related data from both external and internal sources including OEM warranty programs, dealer returns and plant PPMs. Analyze returned parts from dealer participation programs for problem solving – root cause analysis. Analyze warranty data and establish priorities / rankings. Assist in preparing and presenting internal / external presentations. Acts as warranty champion, facilitates warranty management team meetings, and coordinates applicable project resolution. Works with the Divisions to identify Root Cause and develop action / implementation plan to correct. Tracks progress on warranty management team project implementation and reports on status, at regular intervals, internally and to OEM. Analyses data to ensure and prove that clean points are effective. Utilizes Magna internal warranty management systems such as Corporate Dashboard (Power Bi) and GWMS (Clustering & Alerts) Helps cross functional teams maintain best practices and lessons learned related to campaigns and warranty issues Engages with SME network to recommend warranty lessons learned read across back into design, process FMEA standards Process requests for warranty data benchmarking for new business quoting. Engages with purchasing groups to ensure a clear understanding of warranty agreements that exist with Tier II & III suppliers (Directed/Non-Directed) Understand and provides input to cross functional team about warranty related commercial terms and conditions of the customer Actively drives warranty reduction strategies to advanced program management team (cost and claim reductions) Assists divisions in setting responsibility for warranty claims ($$) with customer, negotiations requiring technical expertise in warranty systems, processes and practices; minimizing exposure to Magna. The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s Degree equivalent engineering / commercial experience with automotive or highly engineered products Needs to demonstrate high level of comfort with using online systems and tools like ERP, customer warranty systems, customer portals that are web based or server-client based Needs to demonstrate high degree of analytical capabilities using excel formulas and pivot tables. Ability to write macros is highly preferred but not mandatory. Training will be provided Knowledge of quality assurance tools and methodologies. Formal training in CQI-14 is desired Knowledge of OEM Warranty systems. Advanced PC skills in Excel, Word, PowerPoint, SharePoint, Power BI, etc. Good written and oral presentation skills face to face as well as over Microsoft TEAMs and telephone Experience in dealing with customers on techno-commercial topics Demonstrate “customer service” skills and leadership skills necessary to deal with divisions Strong motivation to achieve year over year improvement in cost and claim reduction. Experience - Minimum 5+ years of diversified experience in OEM warranty systems (preferred), QA Systems, and/or engineering (additional experience is required if applicant does not have a Bachelor’s degree). Experience in manufacturing atmosphere preferred. Ability to show increasing responsibility over time. Physical Demands/Work Environment Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer, may require local, domestic, or international travel to ME divisions. OEM increased part retention/return activities; must be able to travel locally (not restricted to a specific local location) on a daily basis to OEM Warranty Centers. KEY BEHAVIORAL TRAITS FOR SUCCESS Business Acumen: Able to focus on delivering services in a way that enhances / maximizes profitability; ensure that team delivers service in a way that brings out the organization's value and competitive advantage; educate team on important developments within the organization; discuss relevant industry developments with team. Entrepreneurial Drive for Results: The ability to find creative solutions and generate results in a dynamic market environment. Need to have a strong sense of urgency and the ability to infuse that in others. Influencing & Communication Skills: Keen listening, open-mindedness, and strong interpersonal skills so that necessary alliances with internal & external groups can be forged and developed quickly. Comfortablecommunicating both formally and informally with senior executives and communicate openly and equitably with peers & subordinates throughout Magna Exteriors & customer organizations. Technical / Functional Understanding: Able to serve as a source of technical / functional issues & perspective to others; demonstrate a breadth of technical/functional knowledge outside of core specialty; provide others with opportunities for technical growth; develop the technical competence of others as a way to achieve results; hold people accountable for technical excellence. Sensibilisation, Union, Autonomie Chez Magna, nous sommes convaincus qu'une main-d'œuvre diversifiée est essentielle à notre succès. C'est pourquoi nous sommes fiers d'être un employeur qui offre l'égalité des chances. Nous recrutons sur la base de l'expérience et des compétences, en tenant compte des exigences professionnelles spécifiques, indépendamment notamment de la couleur de peau, des origines de la religion ou des convictions, du sexe, de l'orientation sexuelle, de l'âge, de la citoyenneté, de l'état civil, du handicap. Magna prend la protection de vos données personnelles au sérieux. Divulgation de la présélection assistée par l’IA Dans le cadre de notre engagement en faveur d’un processus de recrutement équitable, cohérent et efficace, nous pouvons utiliser des outils d’intelligence artificielle (IA) pour nous assister lors de la présélection initiale des candidatures soumises via notre système Workday. Ces outils aident à identifier les qualifications et l’expérience correspondant aux exigences du poste. Veuillez noter que l’IA est utilisée uniquement pour accompagner nos recruteurs. Les décisions finales sont toujours prises par le responsable du recrutement et l’équipe de recrutement. Il est important de préciser qu’aucune donnée de candidat n’est partagée à l’extérieur via ces outils d’IA. Toutes les informations restent sécurisées au sein de nos systèmes et sont traitées conformément à nos politiques de confidentialité et de protection des données. Dans les conditions prévues par la législation applicable, vous pouvez avoir le droit de demander une explication sur la manière dont l’IA est utilisée pour appuyer la prise de décision. Si vous avez des questions ou des préoccupations concernant ce processus, n’hésitez pas à contacter notre équipe Talent Attraction. Type de travailleur : Régulier/permanent Groupe: Magna Exteriors Nous voyons un avenir où tout le monde peut vivre et se déplacer sans limites. C’est pourquoi nous développons des technologies, des systèmes et des concepts qui rendent les véhicules plus sûrs et plus propres, tout en servant nos communautés, la planète et, surtout, les gens. Dans le bon environnement, vos idées peuvent se transformer en technologies automobiles révolutionnaires et améliorer la vie des gens dans le monde entier. Créons ensemble l’avenir de la mobilité. En savoir plus sur nous: Durabilité Innovation Conseils pour l’entretien #J-18808-Ljbffr Magna International, Inc.