Support Representative

General Purpose:  We are looking for an  entry-level LMS Support Representative who is eager to start or grow a career in learning and talent development technology.

In this role, you will serve as a  first point of contact for clients using their Learning Management Systems (LMS) , helping them navigate system functionality, resolve user issues, and apply best practices to support their training programs. This is a  functional support role , focused on how the LMS is used to drive business outcomes, not IT infrastructure.

Core Responsibilities:

Client Support & Guidance

• Serve as the primary support contact for LMS users, responding to questions related to  system functionality, course setup, and user experience
• Provide clear, business-friendly guidance on how to use LMS features effectively
• Help clients understand  how to accomplish training and compliance goals within the platform

Functional Issue Resolution

• Troubleshoot and resolve common LMS issues such as:
  • User access and enrollment questions
  • Course visibility, assignment, and completion tracking
  • Reporting and learner experience concerns
• Escalate complex technical issues to specialized teams when needed

LMS Operations & Administration Support

• Support day-to-day LMS operations, including:
  • Course setup and updates
  • User management and permissions
  • Content organization and maintenance
• Stay informed on new LMS features and updates to proactively support clients

Customer Experience

• Ensure timely resolution of requests and a high level of client satisfaction
• Communicate clearly with both technical and non-technical users
• Follow through on open issues and confirm successful outcomes

Qualifications:

• Experience in researching, analyzing, and interpreting system problems.
• Experience in customer service practices.
• Training in troubleshooting and providing help desk support.
• Experience in customer-facing roles.

Key Skills and Competencies:

• Strong oral and written communication skills.
• Ability to learn quickly.
• Customer service orientation.
• Problem analysis and solving skills.
• Effective team interaction.
• Planning and organizing skills.
• Attention to detail.
• Stress tolerance.