IT Coordinator/Administrator

Job Summary

ABOUT THE POSITION

TIRRC is seeking an enthusiastic IT Coordinator/Administrator to coordinate a variety of IT systems that support a smooth workflow and ensure TIRRC’s organizational goals and objectives are accomplished. The IT Coordinator/Administrator will organize and support CRM database maintenance, coordinate and monitor technology inventory and digital security systems, and help safeguard the organization’s digital security and technology systems.

ABOUT TIRRC

The Tennessee Immigrant & Refugee Rights Coalition (TIRRC) is a statewide, immigrant and refugee-led collaboration. Our mission is to build power, amplify our voices, and organize communities to advocate for our rights. Our vision is a stronger, more inclusive Tennessee where people of all nationalities, immigration statuses, and racial identities can belong and thrive.

Job Responsibilities

CRM and Data Coordination

• Provide admin duties to support organization-wide implementation and regular use of EveryAction CRM for TIRRC and TIRRC’s related entity, TIRRC Votes, including but not limited to:
  • Add new accounts and handle user permissions as part of the admin team;
  • Regular data cleanup and maintenance of contact records;
  • Provide staff education on updating and adding contacts, pulling reports, and dashboards and organize routine staff data cleanup;
  • Develop processes and reporting from EveryAction to generate valuable data in coordination with the Development team;
  • Coordinate data cleanup and maintenance needs with EveryAction contractor.

Technology Coordination and Inventory Systems

• Coordinate with outside vendors to fix, maintain, and/or replace TIRRC equipment, including staff laptops, office printers, sound system, and more;
• Maintain robust storage and systems for all equipment;
• Setup laptops for users per best practices, test laptop configurations prior to end user hand-off, and acclimate new users to internal IT systems;
• Provide end user support for PC, server, printer, smart-phone, and VoIP devices;
• Assist with or manage technology usage for internal events (all-staff meetings, hybrid virtual/inperson interviews, etc.).

Systems Administration & Security

• Maintain internal ticketing system for the Operations team;
• Design, document, and update instructions based on new software and policies;
• Document technical processes and troubleshooting guidelines;
• Maintain & coordinate additions, moves, changes, and deletions of users, licenses, upgrade schedules, phones, and PC equipment;
• Provide technical support to staff and respond to problems in a tactful and expedient manner;
• Work closely with the Senior Director of Operations to monitor organizational digital security systems, maintaining the organization’s best practices;
• Effectively communicate relevant IT-related information to leadership;
• Advise and recommend on upgrades, PC designs, and best practices for organization-wide implementation;
• Maintain Intranet system, updating as needed.

Job responsibilities include but are not limited to those listed above. As with every position at TIRRC, every person in the organization will assist their colleagues to ensure a cooperative environment and respond to the needs of the moment. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

• Belief in TIRRC’s mission and commitment to social justice;
• Strong computer skills preferred (CRM, Google Suite, Microsoft Office, data management);
• Experience with office coordination preferred;
• Ability to establish and maintain positive working relationships with diverse communities;
• Ability to work independently as well as part of a team;
• Ability to work flexible hours, including some nights and weekends;
• Fluency in English required and another language preferred;
• Must have reliable transportation.

Additional Information

Benefits

Full-time TIRRC employees are eligible to receive medical, dental, and vision insurance with 100% of the medical employee premium covered by TIRRC, participate in a 401K retirement plan with employer match, and receive 24/7 access to an Employee Assistance Program. In addition, TIRRC provides paid leave including up to 15 vacation days, 13 paid holidays, and 3 weeks paid sick leave in an employee’s first year and 6 weeks of paid parental leave.

How to Apply

To apply for this position, please send a cover letter and resume to View email address on cnemt.org.

Details

• Date Posted: April 8, 2026
• Type: Full-Time
• Job Function: Information Technology
• Service Area: Community Development
• Salary Range: 51,000-59,000