FOH Shift Lead

Description:
We are looking for a motivated Shift Leader for Ramen Tatsu-Ya to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. This is a tipped position plus the hourly wage.

Job Duties:

• Manage the training of the front of house staff members to meet the specific needs of the restaurant
• Supervise upkeep of guest areas by directing staff to attend to messes or accidents, as well as personally assisting in cleanup
• Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed
• Delegating tasks
• Handling closing cash duties
• Reporting any issues to the General Manager

Perks Include:

• Free shift meals or paid family meal
• Flexible hours
• A fun, dynamic, fast-paced work environment
• Internal growth opportunities
• Paid medical benefits offered

Required Skills/Abilities:

• Must be 18+ years of age to work at a Tatsu-Ya location
• A Lead should be able to ensure smooth and efficient workflow
• Excellent interpersonal and customer service skills
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems
• Toast knowledge is preferred but not required

Experience:

• Previous experience as a server or lead preferred
• Must successfully complete state required certifications

Physical Requirements:

• Prolonged periods of standing and walking
• Must be able to lift 50 pounds

Ramen Tatsu-Ya is Austin's first brick-and-mortar ramen shop serving the authentic soul food of Japan in the heart of Texas. Our accolades include: 'Best Ramen in America' - TimeOut Magazine, 'Top 50 New Restaurants in America' - Bon Appetit Magazine and 'Best Ramen in the Nation' - Tablespoon (Best of Munchies: People's Choice Food Awards).