Customer Service Manager

Customer Service ManagerAre you ready to take the next step in your people management career? Join us for an exciting opportunity as a Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational excellence. As a Customer Service Manager, you will oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast-paced, customer-facing environment where your work directly supports store results and customer satisfaction.Building the future of food and well-being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.Main responsibilities:Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout serviceSupport customer service programs and respond to customer concerns in a timely and professional mannerProvide checkout support as needed, including register functions and customer assistanceGuide and oversee front-end activities including scheduling, service levels, and daily operationsMaintain cleanliness, organization, and a positive front-end environmentManage cash handling processes including tills, safe counts, reconciliation, refunds, and transactionsMonitor inventory and ordering of front-end supplies and materialsHire, train, coach, and develop front-end associates and supervisorsSupport labor planning, budgeting, and expense control for the departmentMaintain compliance with company policies, safety standards, and operational proceduresComplete daily reports, payroll processes, and required documentationWe are looking for candidates who possess the following:Soft skills:Strong customer-service focus with a professional team presenceEffective communication, coaching, and collaboration skillsStrong organization, prioritization, and planning abilitiesAbility to stay composed in fast-paced, customer-facing environmentsSkill areas:Front-end operations and customer service executionCash handling, reconciliation, and compliance practicesLabor planning, scheduling, and service coverageSafety awareness and loss-prevention supportKnowledge:Front-end systems, registers, and store operationsCash handling procedures, security protocols, and transaction policiesScheduling tools and basic computer applicationsAbilities:Ability to review service metrics, cash variance, and performance trendsAbility to train, coach, and support associate developmentAbility to stand, move, lift, carry, or push objects as requiredAbility to operate and troubleshoot front-end equipmentTravel requirements: NoneOther requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business ConductWe also provide a variety of benefits including:Competitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serve Vons