IT Service Desk Representative

Job Details

DUTIES AND RESPONSIBILITIES

Maintain self-control and project calm reassurance in all interactions with internal and external guests. Installs selected software, maintaining proper security levels and access rights. Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed. Coordinates case work flow to ensure effective overall operations in the I.T. Department, including management of case escalations and internal guest communications after escalation. When tasked with a project responsibility, consults with system users on specific requirements, designating priority, and scheduling follow up work. Routinely inspects all supported equipment, identifying potential problems and working with IT management to identify a permanent solution. Maintains a working knowledge of property software to effectively support property IT operations. Contacts vendors with regard to specific software, hardware or phone problems, as needed or requested by the I.T. Manager. Escalates any persistent issue to management that is causing guest or team member productivity issues. Performs all other duties as assigned. Qualification Requirements Technical degree in computer science or related area and at least one year of experience in information management required. Casino-related experience preferred. Must possess effective communication skills. An appropriate combination of the above education and experience requirements may be acceptable. Must be at least 21 years of age. #J-18808-Ljbffr Red Hawk Casino