Systems Engineer III - Automation

Role Description

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina, and Texas.

The Systems Engineer III role is an individual contributor within the Device Engineering team, part of the Digital Workplace Technology organization which drives the Bank’s end user platform. This engineer will be responsible for designing and delivering automation-driven desktop and endpoint management solutions supporting the Bank’s 20,000+ technology end users.

This role will have a strong focus on automation of key processes across the Digital Workplace ecosystem, including:

• Proactive health checks
• System remediation
• Reduction of manual operational tasks across endpoint platforms

The Systems Engineer III will collaborate across teams to design and develop processes that can be utilized by the Engineering team as well as handed off to Operational partners to increase efficiency. They will also work closely with managed services partners to assist with automation initiatives.

The ideal candidate is a self-starter with excellent communication and collaboration skills and is well versed in modern endpoint management and automation-first engineering practices. Strong working knowledge of:

• Microsoft Endpoint Configuration Manager
• Intune
• Group Policy Management
• Windows Operating Systems
• Scripting/automation frameworks

The position is remote; however, occasional travel to FCB Hub Locations will be required.

Responsibilities

• Design and Implementation:
  • Develop and design automated desktop management solutions, processes, and workflows to improve efficiency, scalability, and reliability.
  • Create and maintain system documentation, automation runbooks, and reusable frameworks.
• Automation & Optimization:
  • Identify opportunities to automate manual processes across endpoint management, including health monitoring, self-healing remediation, provisioning, and compliance enforcement.
  • Build and maintain scripts and tools to streamline operations and improve user experience.
• System Maintenance:
  • Monitor, maintain, and optimize desktop environments and solutions to ensure high availability, performance, security, and compliance.
  • Leverage automation to proactively detect and resolve issues.
  • Collaborate with internal and external partners and transition supportable solutions to operational teams.
• Troubleshooting and Support:
  • Handle escalations, diagnose and resolve complex system and desktop issues.
  • Provide technical support and training to IT Operations and Support personnel, with a focus on enabling automated resolution paths.

Technology Stack

• Windows 11, MacOS
• Microsoft Endpoint Manager Configuration Manager (MECM)
• Microsoft Intune MDM & MAM
• JAMF cloud
• Citrix running on ESX, AVS, and Azure Virtual Desktop
• Lenovo laptops and desktop, Mac hardware
• CyberArk EPM
• Absolute Control
• Nexthink

Qualifications

• Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
• Preferred Qualifications:
• 5+ years working with desktop operating systems management and infrastructure
• 3+ years performing desktop engineering in the financial industry
• Strong experience with PowerShell or equivalent scripting for automation
• Experience building automated workflows, health checks, and remediation solutions
• 1–3 years in an Agile delivery environment
• 1–3 years using Jira, Confluence, or Azure DevOps
• Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at .