Senior Communication Professional, North America

Position Summary The Senior Communication Professional - North America serves as the strategic communications leader for DSV Contract Logistics' North American business, with end-to-end ownership of internal and executive communications and close partnership with Marketing on external strategies. This role is the primary communications architecture for North America, designing and driving channels, narratives, and executive content that connect leadership to employees and position DSV's Contract Logistics business in the market. Essential Duties and Responsibilities Own the end-to-end communications strategy for DSV Contract Logistics North America, including strategy development, channel management, calendar planning, and message architecture. Design, manage, and continuously improve internal employee communication channels – all‑hands events, leadership newsletters, intranet content, and digital signage – to drive engagement, alignment, and culture. Serve as the primary communications strategist and thought partner to the North America executive team, advising on employee initiatives, organizational change, and high‑stakes communications. Build and manage the executive communications program for North American leadership, including speechwriting, talking point development, LinkedIn and external content, speaking engagement preparation, and town hall facilitation support. Partner with DSV's Marketing function on external communications strategies, ensuring a coherent, consistent voice while Marketing retains ownership of brand and campaign execution. Develop and maintain a communications cadence and editorial calendar that maps to the business cycle, key organizational moments, and leadership priorities. Measure and report on the effectiveness of internal communications programs through engagement signals, readership data, and qualitative feedback, continuously refining the approach. Manage and coordinate external vendors, agencies, and freelance writers to support communications production, ensuring quality, brand compliance, and on‑time delivery. Serve as the steward of DSV's Corporate Visual Identity (CVI) and tone‑of‑voice standards within Contract Logistics North America. Partner with P+O, Legal, and the executive team to develop and execute communications for sensitive organizational matters, including restructurings, policy changes, leadership transitions, and post‑merger integration milestones. Support DSV's DB Schenker integration by developing communications that align employees, leaders, and stakeholders across legacy organizations during the North American integration period. Operate fluently across executive (C‑Level) and frontline audiences, modulating channel, tone, and depth to match communication needs. Education & Experience Bachelor's degree in Communications, Journalism, Public Relations, Marketing, English, or a related field is required. Minimum 7 years of progressive communications experience, with at least 3 years in an internal communications, executive communications, or corporate communications capacity within a complex, matrixed organization. Demonstrated track record of owning end‑to‑end communications programs, producing executive‑level content, and driving measurable employee engagement outcomes. Experience in a logistics, supply chain, transportation, or large multi‑site operating environment is strongly preferred. Computer Skills Proficiency in Microsoft 365 suite (SharePoint, Teams, Outlook, Canva), content management systems, intranet platforms, and digital communications tools. Comfort with analytics dashboards and reporting tools to measure communications effectiveness. Proficiency in presentation tools (PowerPoint) and visual communications software; ability to produce publication‑ready assets without design support. Familiarity with AI‑assisted content tools and ability to leverage emerging technology to improve communications quality, speed, and personalization at scale. Working knowledge of video production, webcast platforms, and live event tools for executive town halls and large‑format internal events. Language Skills English (reading, writing, and verbal) Mathematical Skills Ability to interpret communications analytics, employee engagement data, and program metrics to draw conclusions and inform strategy; comfort with basic quantitative reporting. Other Skills Exceptional written and verbal communication skills for a wide range of audiences. Ability to balance strategic planning with hands‑on content production; comfortable setting agendas and writing copy. Strong executive presence and advisory instincts; ability to counsel senior leaders and build trusted relationships at VP and C‑Level. Sound editorial judgment; ability to identify the right message, moment, and medium for sensitive or complex communications. Influence and build trust across multiple levels and functions in a complex, matrixed global organization. Comfortable operating in a fast‑moving, high‑ambiguity environment; able to prioritize competing demands and deliver under deadline pressure. Sound judgment regarding sensitive communications, including risk assessment and confidentiality protection. Strong project management instincts; plan, sequence, and execute multi‑stakeholder communications programs with precision and accountability. Preferred Qualifications Master's degree in Communications, Public Relations, Organizational Communication, or a related field. Experience within third‑party logistics, supply chain, transportation, or a similarly complex, multi‑site operating environment. Prior experience supporting post‑merger integration communications or large‑scale organizational change programs. Experience as a communications business partner to a senior executive or leadership team, with demonstrated ability to shape voice, narrative, and presence at the organizational level. Certificates, Licenses, Registrations or Professional Designations Accreditation in Business Communication, Public Relations (e.g., APR), or Internal Communications (e.g., IABC or PRSA certification) is a plus. Active portfolio of executive communications, internal communications campaigns, or published corporate content is strongly encouraged. Physical Demands Must be able to lift, bend, stoop, reach, and climb; lift up to 30 pounds; stand for several hours per day. Must be able to travel by plane and/or automobile. Work Environment The noise level is usually low to moderate. The employee is rarely exposed to fumes or airborne particles or toxic or caustic chemicals. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation The expected base pay range is $120,000.00 – $150,000.00 annually. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Opportunity Employment DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea