Call Center Representative - Critical Safety

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $29,120.00 - $41,600.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate\'s qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Basic Qualifications: High School Diploma or GED. Typing speed of 25+ words per minute. Excellent verbal and written communication skills. Successful completion of standardized hiring assessments. Willingness to work flexible hours as needed to support operational requirements. Preferred Qualifications: 24+ months of direct customer-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with individuals. 6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch), showcasing the ability to remain composed and think critically in high-pressure situations. Exceptional attention to detail, organizational skills, and follow-up capabilities, ensuring thorough and efficient resolution of issues. Willingness to learn and curious mindset Tenacity to consistently prioritize doing what is right, even in challenging circumstances. Ability to work both independently and collaboratively, demonstrating flexibility and adaptability in various scenarios. TaskUs Devotes Considerable Resources To The Wellbeing Of Its Employees. Being a Critical Safety Agent Means Participating In Wellness Sessions And Other Resiliency Programs: All CSA employees will have access to counseling or coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All CSA employees will attend skills based resiliency trainings. Creating a Culture Of Awareness And Prevention: TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of your work may include interacting with riders and drivers who are in distress, agitated or in danger. Examples of these types of situations may include, but are not limited to: Pick up or drop off spot was not at the correct location or was in a place that made the rider feel unsafe. Driver or rider made a sexual comment or advance towards the rider Driver or rider used a racial slur, or displayed bias Car was unhygienic ( dirty, foul smell, etc) Callers may be inebriated, calling to report a variety of concerns Reporting a car accident, up to and including collision with other vehicles and/or pedestrians Driver or rider was assaulted (sexually or physically) Driver is taking the rider to an undisclosed or improper location A driver may call to report assault, violence, etc. A driver or rider is experiencing a medical emergency Driver or rider may be in distress (up to and including suicidal thoughts or actions). As a Critical Safety Agent, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having wellness providers available (on-site or remote), resiliency programming, and other wellness initiatives, exposure to disturbing situations is unavoidable. Some individuals with a sensitivity to viewing or experiencing disturbing situations may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the situations they are involved with. TaskUs reserves the right to reassign Critical Safety Agents to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL . #J-18808-Ljbffr