Trust Officer

Branch Banking Support RoleThis position supports the Heads of Branch Banking with reporting, logistics, organization, calendaring, administrative, and other duties pertaining to those roles. The individual must be knowledgeable with the bank's systems, programs, and processes; must possess strong organizational skills; and must be capable of handling multiple assignments and tasks simultaneously. The position may also assist other branch leadership roles, including area and branch managers, as directed by the Heads of Branch Banking. This position requires that the individual work in office, independently, and with minimal supervision.Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.Essential Duties and Responsibilities:Coordinates special projects as assigned, either by directly performing the work or coordinating with third parties, to ensure the projects are successfully completed on time and within budgetHelps organize team meetings, including calendaring and logistics, and assists with the preparation of meeting materials, including slide decks and handoutsAssists with the hiring process for branch employees, including screening resumes, scheduling interviews for branch leadership, checking references, and coordinating with HR to complete the offer processPrepares dashboards, KPI analysis, and other reports to aid branch leadership with evaluating branch performanceAssists with the preparation of new branches for opening by coordinating staffing, training, and ordering suppliesCoordinates the branch employee review processHelps track deliverables, commitments, and deadlines for branch leadership positionsAssists with client escalations, including directly working with clients to deescalate issues and coordinating calls/meetings with branch leaders when neededActing as a resource to assist high profile clients to include relationships with large checking account balances that don't already have a relationship manager assigned to themArranges travel plans for branch leaders and employeesPrepares other reports and materials for area and branch managers, as requested by the Heads of Branch Banking, that aid in performing their job dutiesMinimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursedOther duties as assignedSupervisory Responsibility: None.Qualifications:Minimum 5 years branch operations experience in the financial services or banking industrySolid technology skills, including proficiency with Microsoft office (Outlook, Word, Excel, SharePoint, Power Point) and banking software applicationsStrong organizational and time management skills with proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goalsPhysical/Mental Activity and Environment:The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and frequent interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which they are free to move about at will. The work environment is typically quiet to a moderate noise level.Travel: There will be occasional local, out-of-area, and overnight travel.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.RequirementsSee qualifications above.Poppy Bank is proud to offer a competitive compensation and benefits package. The pay range is intended as a general guideline, with individual compensation determined based on a variety of factors, including relevant experience, education and training, internal equity, geographic location, and other business considerations.Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.For San Francisco Postings, review 2026 Fair Chance Ordinance.2026 CA Privacy Notice to Applicants/Employees