Retail Manager 2

Role Overview Sodexo is seeking an experienced Retail Manager 2 to support retail food operations at UMass Memorial HealthAlliance in Leominster, Massachusetts . This community-based hospital is part of the UMass Memorial Health system and is committed to exceptional patient, visitor, and employee experiences. In this role, you’ll oversee hospital retail dining operations while playing a key role in Sodexo’s “Growing Places” partnership , an innovative program that connects hospitals with local, minority‑owned, and small business food vendors . As Retail Manager 2 , you will serve as a liaison between the hospital and external Growing Places partners , helping onboard and support new vendors while ensuring seamless day‑to‑day operations. This position is ideal for restaurant general managers, café managers, or multi‑unit retail leaders looking to transition into healthcare food service—offering stable hours, no late nights , and a collaborative, team‑first management culture . What You’ll Do Lead and oversee daily retail food service operations, ensuring high standards for food quality, service, safety, and cleanliness Manage, train, and develop frontline team members using a people‑first, team‑focused leadership approach Serve as the primary liaison for the Growing Places partnership , working directly with potential and current external vendors to support onboarding, communication, and operational alignment between vendors and the hospital Collaborate with hospital stakeholders and Growing Places partners to deliver a cohesive and positive dining experience Drive customer satisfaction through visible leadership, consistent service standards, and proactive problem solving Monitor financial performance including sales, labor, food costs, and inventory Ensure compliance with all Sodexo, client, food safety, and regulatory standards What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Proven leadership experience in restaurant, café, or retail food service management Strong people‑management skills with a team‑first, coaching‑oriented leadership style Customer‑focused mindset with the ability to thrive in a fast‑paced service environment Strong communication skills and comfort working with external partners and vendors Qualifications & Requirements Minimum Education Requirement - High School Diploma or GED or Equivalent Minimum Management Experience - 1 year We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Sodexo