Virtual Diagnostic Specialist - East

Job Description

Job Description

Company Description

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

The Virtual Diagnostic Specialist (VDS) is a diagnostic leader responsible for educating appropriate healthcare providers on genetic testing initiatives and programs through remote (virtual and phone) platforms. This role establishes deep diagnostic expertise aligned with global diagnostic strategy for the assigned U.S. region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Primary Responsibility #1: Genotyping & Diagnostic Leadership

• Educate on genetic testing to successfully execute our client’s efforts to raise awareness of sponsored testing programs
• Identify educational needs among the IRD healthcare community
• Provide education on the availability of genetic labs performing high-quality gene analysis with appropriate IRD panels and accurate interpretation of results

Primary Responsibility #2: Cross-Functional Collaboration

• Compliantly partner with cross-functional teams within our client’s organization
• Contribute to ongoing development and implementation of the U.S. diagnostic strategy

Primary Responsibility #3: Stakeholder Education, Training & Advocacy

• Identify potential Genetic Testing Key Opinion Leaders (KOLs) with educational needs pertaining to genetic testing and programs, providing awareness to these HCPs
• Attend conferences to learn and understand diagnostic programs and testing
• Participate, where compliant, in advocacy, outreach, and engagement with local organizations
• Deliver high-quality education and provide insights to inform strategy
• Educate HCPs and associated internal partner labs for seamless sponsored testing utilization
• Provide education for HCPs regarding resources for questions and follow up from the testing labs
• Provide expertise for IRD gene panels and best practices for test requisition forms
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

#LI-CG1

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• BA/BS required; healthcare degree strongly preferred (MS, RN, PA, PharmD, PhD)
• Minimum 3-4 years of pharma/biotech experience in commercial, clinical/medical, or diagnostics.
• Excellent virtual presentation, communication, and influencing skills.
• Ability to effectively engage healthcare stakeholders through digital and remote platforms.
• Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
• Proven success working in high-performing, diverse teams.
• Experience collaborating with KOLs, labs, and internal/external stakeholders.
• Diagnostic and scientific acumen.
• Strategic thinking and operational capability.
• Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education preferred.
• Prior experience in rare or ultra-rare diseases with strong patient focus preferred.
• Knowledge of ophthalmology strongly preferred.

Additional Information

Patient Minded -  I act with the patient’s best interest in mind.

Client Delight -I own every client experience and its impact on results.

Take Action - I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity -  I create an environment of awareness and respect..

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit  eversana.com/careers. More information about EVERSANA’s benefits package can be found at  eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at  View email address on ziprecruiter.com.

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