Catering Sales Manager- Bonus Paid Monthly (Embassy Suites Brier Creek- Raleigh, NC)

Job Details Location: Raleigh, NC 27617 Position Type: Full Time Shift: Flexible Job Description / Summary Responsible for maximizing hotel revenues and profits through prospecting, new business development, growth of existing accounts and overall account management within the assigned market segment; provides support to other Managers within the department as needed. Ensures there is an acceptable level of business on the books for future months within assigned market segment(s). Provides timely and accurate communication with all operations departments for successful execution and service of groups and events. Provides exceptional level of service to clients, hotel guests, and hotel team members. ESSENTIAL JOB FUNCTIONS Proactively prospect, solicit, qualify, and close new and repeat business opportunities within assigned market segment(s) through various efforts including outside sales calls, site visits, tele-prospecting, effective use of email, social media, referrals, networking, mailings, and use of brand and company resources to maximize room and banquet revenue. Maintain a current knowledge of menu and service trends and client needs; work with F&B Leadership team to ensure that standards of presentation, service and quality are coached and maintained. Promote the hotel by maintaining high visibility within the community by attending/hosting trade shows, networking and industry events. Build, maintain and grow strong account relationships. Visit and entertain contacts with key accounts regularly. Prospect for new opportunities and accounts. Provide timely follow-up to all sales inquiries and customers. Understand how to evaluate business opportunities and how they affect the hotel’s GOP. Understand basic revenue management strategies and principles. Prepare contracts, confirm signature, and establish method of payment. Manage cut‑off dates, monitor room blocks and adjust accordingly with revenue management. Ensure rooming lists are received and entered by due date. Update group pick‑up in Delphi and ensure groups meet performance expectations for guest room and catering revenues. Handle BEO and account details for catering groups within assigned market segment. Communicate key information and details to operations departments concerning groups and events to ensure all team members are prepared to service groups at an exceptional level. Ability to multi‑task, prioritize, and possess strong time‑management skills. Maintain accurate and organized sales files. Utilize Delphi effectively. Update bookings, accounts, and sales activities accordingly to ensure accurate records. Analyze and monitor competition, market trends, demand, and customer needs to continually assess productivity and future business; know the principal competition for each market segment and take advantage of the hotel’s strengths against each competitor. Maintain a positive attitude and friendly manner in all interactions with clients, hotel guests, and hotel team members. Provide timely follow‑up with clients after groups/events have concluded. Ensure client had an exceptional experience at the hotel and inquire about future business opportunities. Work closely with the Complex Director of Sales to prepare monthly forecasts, annual budgets and plans and actions to ensure successful delivery to all customers; assist in control of function space maximization. Financial Ensure that payment policies and billing procedures are followed consistently and timely. Contribute to RevPar growth and RevPar index growth. Meet or exceed budgeted room and banquet revenues. Understand revenue management strategies and how they relate to group sales strategy. Maximize revenues by selling all facets of the hotel Associate Team. Provide timely and accurate communication with all operations departments for successful execution and service of groups and events. Human Resource Management Interact with all clients, guests, and hotel team members in a professional and hospitable manner. Maintain a positive and cooperative work environment between staff and management. Assist with sales and reservations training of non‑sales staff. Operations Participate in MOD rotation. Greet on‑site contacts for groups and events to ensure all expectations have been met. This may require nighttime, weekend or holiday events to be overseen. Recognize and report potential safety hazards, such as broken doors or railings, fire hazards, etc., to the appropriate department. Recognize and report any areas of the hotel that are not in acceptable condition and that may negatively impact the guest experience. Understand all emergency procedures and how to respond in the event of an emergency. Assist operations team when necessary to ensure a positive client and/or guest experience. Train and use OnQ and Sales systems effectively and accurately. Understand hotel policies and procedures. Use sound judgment when making decisions that could impact operations departments and hotel revenues. Any other duties assigned by DOS, GM or Winwood Hospitality Group. Qualifications & Requirements Ideal candidate will have 2-5 years of experience in Hospitality Sales and Catering. Must possess strong leadership, communication and guest interaction skills. Ability to operate within a fast‑paced, ever‑changing environment while maintaining a positive and cheerful attitude. Required to understand sales and catering contracts, files, room inventories/categories, function space capabilities and have excellent sales, planning, and organizational skills. Working knowledge of MS Word, Excel and Outlook, basic Windows‑based programs. Knowledge of software and property management systems such as Delphi and OnQ preferred. Education and Experience High School diploma or GED. Six to twelve months related experience or training; or equivalent combination of education & experience. Ability to read, write, perform mathematical computations such as adding, multiplying. Ability to effectively communicate with guests, utilizing tact & diplomacy and solve practical problems. Physical / Mental Demands Must be able to stand, walk, talk, and listen. Must be able to stoop, kneel, or crouch; reach with hands and arms; handle or feel tools or controls; lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25‑35 pounds. Requires bending or twisting. Requires walking and running. Requires kneeling, crouching, stooping or crawling. Requires repetitive movement. Requires standing. Requires using hands to handle, control, or feel objects, tools or controls. Requires working outside in all types of weather conditions. Subject to cuts, burns, and bruises. Working Conditions Work environment can occasionally include large equipment, specialized tools, hot water, chemical & cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid sleeping rooms, public areas or event room environments. Flexible schedule can vary from week to week; must be available to work on weekends and holidays. #J-18808-Ljbffr Winwood Hospitality Group