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Customer Retention Specialist - State Farm Agent Team Member

$15 - $18 per hour

Chase Desormeaux - State Farm Agent

Lafayette, LA

We're Hiring!

We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency

Our office is located in Lafayette, LA. I have been a State Farm agent since 2012. Before becoming a State Farm Agent, I was previously employed as a State Farm Field Executive. I am a second generation State Farm agent. I am a proud graduate of the University of Louisiana-Lafayette, Major: Finance. Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier.

Customer Retention Specialist

At Chase Desormeaux - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.

Qualifications

  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $15.00 - $18.00 per hour

Chase Desormeaux - State Farm Agent
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Vacancy posted 7 hours ago
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