Patient Care Coordinator (Remote)

Job Description

Job Description

Patient Coordinator – Help Guide the Patient Journey!

Are you passionate about helping patients navigate their healthcare experience? Do you thrive in fast-paced environments where communication, organization, and compassion matter? Join GetixHealth as a Patient Coordinator and play a key role in delivering exceptional patient care and support!

This is your opportunity to make a difference every day by helping patients with referrals, medications, lab work, imaging, scheduling, and treatment plan coordination. Your work ensures patients receive timely, accurate, and compassionate service throughout their healthcare journey.

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Position: Full- Time

Potential Start Date: 5/26/2026

Location: Remote (Must pass an internet speed test/ we provide the equipment)

Reports to: Patient Support Center Supervisor

Compensation: $18- $20 per hour

Operational Hours: Operational hours: Monday–Friday, 9:00 AM – 9:00 PM CST (Must be flexible within business hours)

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POSITION SUMMARY:

Provide day-to-day support for patient care coordination by processing referrals, communicating with patients, providers, pharmacies, and healthcare facilities, and ensuring treatment plans are completed accurately and efficiently.

You’ll serve as the primary point of contact for patient questions regarding referrals, medications, imaging, lab work, authorizations, and other care-related needs. Strong communication skills, multitasking ability, and critical thinking are essential.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for patient questions regarding referrals, imaging, lab work, medications, and treatment plan needs
• Collaborate with healthcare providers and facilities to ensure all aspects of patient care are coordinated effectively
• Manage referrals, tests, procedures, and timely delivery of care services
• Coordinate and communicate medication and authorization information with pharmacies and insurance providers
• Communicate with patients and healthcare facilities regarding the status of labs, imaging, and medical services
• Complete scheduling requests and schedule patients appropriately based on treatment plans
• Utilize critical thinking to identify issues, evaluate options, and implement solutions
• Maintain accurate patient records, demographic information, and documentation of all patient interactions
• Monitor patient progress and satisfaction to identify opportunities for improvement
• Treat patients with empathy, professionalism, and compassion in all written and verbal communication
• Maintain HIPAA compliance and confidentiality at all times
• Other duties as assigned

EDUCATION AND EXPERIENCE:

• High school diploma or GED required
• Bachelor’s degree preferred
• 2+ years of customer service or healthcare experience preferred
• 1+ years of EHR system experience (athenaOne preferred)
• Strong understanding of medical terminology and insurance processes required
• Experience working remotely preferred, especially in high-volume inbound and outbound call environments
• Strong verbal and written communication skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Strong customer service mindset with compassion and professionalism
• Ability to maintain confidentiality and comply with HIPAA regulations

SKILLS & COMPETENCIES:

• Strong attention to detail and ability to maintain accurate records
• Ability to multitask and manage high-volume patient interactions
• Ability to work independently and as part of a team
• Dependable, punctual, and able to manage time effectively
• Adaptable and open to change in a dynamic healthcare environment
• Strong problem-solving and critical thinking skills
• Excellent organizational and time management skills
• Team-oriented mindset with strong collaboration skills
• Empathetic and patient-focused approach to service

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
• Prolonged sitting and regular computer use required
• Exposure to sensitive and confidential patient information
• Occasional overtime may be required based on workload and business demands

WHY JOIN GETIXHEALTH?:

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.