Inside Sales Representative (Mitsubishi Chemical Advanced Materials)

Inside Sales Account Representative

Company: Mitsubishi Chemical Advanced Materials Inc.

Location: Reading, PA (Hybrid, with approximately 5% travel)

Salary: $60,800-$76,000

Job Summary: We are seeking an Inside Sales Account Representative to drive operational excellence in managing key accounts. This role is responsible for driving revenue, ensuring customer satisfaction, and supporting cross-functional collaboration with key account and sales teams.

Key Responsibilities

• Performance Management: Monitor target key performance indicators (KPIs) to measure effectiveness and performance.
• Operational Management: Serve as the commercial point of contact for assigned accounts, manage quotes, and ensure accurate pricing documentation.
• Customer Experience: Build strong relationships with branch and purchasing teams to deliver best-in-class service.
• Team Development & Safety: Promote continuous improvement, uphold safety standards, and complete required safety training.
• Customer Relationship Management: Handle escalations, manage sales revenue, and oversee annual order entry across multiple U.S. locations.
• Reporting & Analytics: Collect and analyze service data to improve performance.
• Technology & Tools: Utilize ERP system, and Microsoft Office for order management and reporting.
• Other duties as assigned.

Requirements

• Bachelor's or associate degree in business, management, or a related field with 2 years' experience in customer service and/or sales; or a high school diploma with 5 years' experience in customer service and/or sales.
• Experience in the chemical or manufacturing industry, a plus.
• Strong understanding of customer service principles, practices, and technologies.
• Excellent communication skills and ability to troubleshoot customer and order issues effectively.
• Competency with CRM and digital sales platforms.
• Quick learner able to adapt to new products, industries, and customer needs.
• Strong organizational and time-management skills for managing multiple priorities.
• Effective presentation and interpersonal skills with diverse audiences, including technical and purchasing staff.
• Critical thinker and problem solver with a customer-focused approach.

Pay Transparency

The salary range for this position is $60,800-$76,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits including health, dental, vision, and participation in the company 401K with 5% employee match.
• Benefits begin on DAY 1!
• Employee Assistance Programs
• Curated Self-Paced Learning & Development Programs for all Employees
• Tuition Reimbursement
• $1,000 sign on bonus
• Paid vacation time and holidays