Medical Assistant - Primary Care

Primary Care Medical AssistantUpperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are—providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.At Upperline, we do more than treat conditions. We deliver care that stays with you.Upperline Health Plus is seeking a Primary Care Medical Assistant who delivers high-quality, patient-centered care in a value-based practice.In our patient-centered and outcomes-driven environment, the Medical Assistant supports patients in the clinic by rooming patients, obtaining medical history, and taking vital signs, while also ensuring care beyond the visit through proactive outreach and care coordination.The Medical Assistant provides direct support to the Upperline Plus Primary Care Provider to ensure efficient clinic operations and effective team-based care.The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a collaborative care model. Compassion, attention to detail, and strong teamwork skills are essential.Medical Assistants play a vital role in Upperline Health's value-based care model. By supporting preventive care, chronic disease management, and care coordination, this role directly contributes to improved patient outcomes, reduced care gaps, and an enhanced patient experience.This position goes beyond traditional clinical support—it is an opportunity to build lasting relationships with patients and help ensure they receive coordinated, whole-person care over time.Individuals who are compassionate, organized, adaptable, and motivated by making a meaningful difference in patients' lives will thrive in this role. Successful candidates enjoy working in fast-paced environments, value collaboration, and are committed to continuous learning and patient advocacy.Compassion – Treat every patient with empathy, dignity, and careAccountability – Take ownership of responsibilities and uphold high standardsRespect – Foster a welcoming, inclusive, and professional environmentExcellence – Strive for continuous improvement and quality outcomesService – Support patients, providers, and teammates with purposeRoom patients; obtain and document vital signs, medical history, and chief complaintsAssist providers with in-clinic visits and health assessmentsSupport virtual provider encounters from the clinic settingAccurately document clinical data in the electronic health record (EHR)Perform medication reconciliation and identify discrepanciesConduct telephonic outreach to coordinate preventive and ongoing careManage in-basket messages, prescription refills, and prior authorizationsSupport referrals, scheduling, records, and DME coordinationAssist patients with accessing community resourcesPrepare and maintain clinical equipment and suppliesCollaborate with interdisciplinary team membersParticipate in team huddles and meetingsPerform clinical tasks within scope (injections, phlebotomy, POCT)Perform other duties as assignedCertified Medical Assistant or minimum of two years' experience in primary carePrimary care or outpatient clinic experience strongly preferredMA or phlebotomy certification strongly preferredStrong knowledge of medical terminology and basic pharmacologyExperience with team-based care modelsCare coordination or case management experience preferredExperience with adult and geriatric patients preferredEMR experience preferred; AthenaHealth idealProficiency in Microsoft Office toolsReliable transportation and valid driver's licenseStrong customer service orientation and communication skillsAbility to multitask in a fast-paced environmentCompensation is competitive and commensurate with similar roles in the region, based on prior training and experience.Job Type: Full-timeEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.