Front Desk Supervisor

Full-Time Front Desk Supervisor

Welcome to TOWER23 Hotel - San Diego’s only luxury lifestyle hotel on the beach. Named after the nearby lifeguard tower on Pacific Beach, TOWER23 blends sleek, modern design with laid-back coastal energy. Just minutes from La Jolla, downtown, and major San Diego attractions, our hotel offers an elevated stay with unforgettable service.

At our hotel, it all starts with you - our team of passionate professionals who create a seamless and memorable guest experience from the very first hello.

We are looking for a Full-Time Front Desk Supervisor to support front desk operations and help create a positive, memorable experience for every guest. You'll oversee the daily work of front desk agents, ensure accurate reporting and organized records, and help build a growth-oriented team environment.

Example of Duties:

• Respond to guest requests with accurate information (e.g., outlet hours, local attractions).
• Communicate effectively with other departments ensuring smooth operations.
• Handle guest check-ins and check-outs efficiently.
• Complete hotel registration, confirm guest details, and verify credit card authorizations.
• Process payments, including vouchers, checks, and credit cards.
• Identify and explain room features to guest, supply guests with directions and information regarding amenities and services.
• Supervise Front Desk Agents, assign tasks, and ensure workload is managed.
• Guide and observe staff performance, encouraging continuous improvement.
• Lead by example, foster a team-oriented work environment.
• Assist with end-of-month tasks and support front office team in maintaining financial accuracy.
• Resolve guest complaints by researching and providing effective solutions.
• Make judgment-based decisions and authorize revenue allowances when necessary.
• Adhere to attendance policies and maintain regular availability.
• Due to the nature of hospitality industry, employees may be required to work varying schedules (days, nights, weekend, holidays) to reflect the business needs of the company.

** This position must also expect to perform other reasonable duties as needed or assigned by management**

What We’re Looking For

• 2+ years in hospitality related industry with guest facing focus.
• Supervisory experience overseeing a reporting team of employees.
• High attention to detail with strong organizational and time management skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with POS/PMS systems (e.g., StayNTouch or Toast) preferred.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong communication skills and a collaborative, team-oriented mindset.
• Self-starter who can manage priorities and meet deadlines in a fast-paced environment.

Why You’ll Love It Here

• Competitive wage - $25 per hour
• Paid vacation and separate paid sick time
• Access to a free employee assistance program (EAP)
• Participation in Calsavers Retirement Savings Program
• Employee discounts and perks across all Eat.Drink.Sleep locations in San Diego, Chula Vista, Catalina Island, Bakersfield, and Lake Havasu

If you’re passionate about precision and enjoy playing a key role behind the scenes, helping drive the success of one of San Diego’s most iconic beachfront hotels, we invite you to apply.

Please complete our application and submit your resume to be considered for the Front Desk Manager position at TOWER23 Hotel.

Our Company prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.