Travel Operations Specialist

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.

Our challenge

We are looking for a detail-oriented and service-driven professional to manage end-to-end corporate travel booking operations, ensuring seamless execution, policy compliance, and high stakeholder satisfaction across global travel requirements.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York, NY is $45k - $50k/year & benefits (see below).

The Role

Responsibilities:

• 1. Travel Booking Operations (Primary - 80%)
• Manage end-to-end air ticketing and accommodation bookings for domestic and international travel
• Handle both routine and priority travel requests within defined TAT
• Ensure cost-effective options aligned with corporate travel policy
• Maintain accuracy in bookings (dates, sectors, fare rules, traveler details)
• Proactively suggest optimized itineraries balancing cost, convenience, and travel time
• 2. Hotel Coordination & Reconfirmations (10%)
• Conduct timely hotel reconfirmations to avoid no-shows or booking discrepancies
• Coordinate with vendors to ensure rate adherence and service quality
• Address and resolve real-time booking issues/escalations
• 3. Operational Support & Stakeholder Coordination (10%)
• Collaborate with internal stakeholders and vendors for smooth execution of bookings
• Support team during peak volumes and urgent requests
• Ensure all bookings are properly updated and tracked in systems/tools

Requirements:

• Understanding of visa requirements for key business travel destinations (US, UK, Schengen, APAC)
• Awareness of documentation required for business visas (invitation letters, travel itineraries, etc.)
• Ability to coordinate with internal teams/vendors for visa processing timelines and travel alignment
• Strong knowledge of global travel booking processes (air + hotel)
• Good understanding of fare structures, routing logic, and airline policies
• Excellent communication and stakeholder management skills
• Ability to work under pressure with quick turnaround times
• High attention to accuracy and compliance
• 2+ years of experience in corporate travel management / ticketing
• Exposure to Domestic/International travel bookings is preferred

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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