Call Center Representative/IESBDC (UEC)

About University Enterprises Corporation at CSUSB University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The university depends upon UEC to provide services that cannot be supported with state funds. We’re responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, Staff, Part Time, Non-Benefited position through 12/31/2026 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance). Salary $16.90-$18.00 per hour. Location Main office location: Temecula. Additional onsite assistance will be required as needed for training outreach offices and conferences within the two counties. Work Schedule 19 hours per week. Schedule to be arranged, but typically, Monday-Friday within the range of 8:00AM-5:00PM. Some nights, weekend work may be required. Typical Activities Maintain MIS and EDMIS System and act as technical support for Centers. Respond swiftly and courteously to all potential customer phone inquiries. Conduct inbound and outbound customer service calls. Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients. Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. Document details of all calls and customer interactions. Reschedule or cancel meetings in a timely manner. Collaborate with the intake manager and other team members to improve customer service and handle high call volumes. Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics. Respond to 30-50 calls per day. Educate clients on programs and other service offerings. Manage multiple systems and programs simultaneously. Other duties as assigned. Some travel required for training outreach offices and conferences within the two counties. Minimum Qualifications Education: High School Diploma. Experience: 1 Year General Office Experience Other: Required computer skills to perform job, including Google Docs, Microsoft Office, PowerPoint, Windows, Constant Contact, Zoom, Canva, social media. Excellent organizational, time management, interpersonal skills, and telephone etiquette. Excellent oral and written communication skills, including ability to give public presentations. Ability to learn new program and service offerings quickly and discuss options and features in detail. Ability to independently handle multiple work unit priorities and projects. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Benefits Sick pay accruals. Workers' Compensation, Unemployment Insurance, State Disability Insurance. Equal Opportunity Employer University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by contacting UEC's Human Resources Manager at Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment. #J-18808-Ljbffr