Associate - Active Trading Support

Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We’ve agonized about our data model abstractions, created horizontal scalability, and crafted thoughtful APIs. All so we can provide a best-in-class experience for our clients. By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets. Responsibilities Front-line support for a retail active trading platform. Primary channel will be incoming phone calls, platform support cases and (potentially) live chat through Pylon during market hours. Handles platform questions, account issues, PDT inquiries, onboarding, and billing. Escalates execution/trading issues to trade desk specialists. Reports to Active Support Team Lead. Requirements At least 2 years in fintech or brokerage support Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures is strongly preferred) Calm and composed under emotional pressure Client Service skills, can work to identify and resolve issues Must have active Series 7 & Series 63 Active Series 3 preferred. If not active, must be prepared to pass the exam within 3 months of joining. Preferred Experience / Skills Experience at a retail trading brokerage pre Familiarity with retail (active) trading or professional platforms Experience with Pylon or similar support platforms Knowledge of PDT rules, margin mechanics, and order types Benefits At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender neutral parental leave, and full medical, dental and vision insurance. Beginning on January 2, 2023, we are requiring employees to be in the office 4 days per week. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views. We are proud to be an equal‑opportunity employer and are committed to building a diverse workplace. Our culture promotes collaboration, celebrates successes, and supports employees in their professional growth. #J-18808-Ljbffr Clear Street