Patient Services Representative I
Good Shepherd Rehabilitation Network
- JOB SUMMARY
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
- Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
- Clean and organize work area and disinfect equipment after treatment
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
- Contribute to a creative culture of daily continuous improvement
- ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
- Essential Accountabilities
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Uses resources wisely - as if they were one's own.
- Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Anticipates patients'/customers' needs and acts accordingly.
- Works to enhance patient satisfaction
- Assist patients and families
- Analyzes problems from the customers' point of view.
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Applies learning for improved performance.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style.
- Customer Service Skills
- Utilizes AIDET principles to enhance communication.
- Essential Accountabilities
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
- Patient Care Providers
- Participates in Entity and Department wide initiatives for Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Validation of annual competencies required for the position
- Patient Care Providers
- OPERATIONS
- Essential Accountabilities
- Scheduling Functions
- Patient Identification
- Pre-Reg/Registration-Patient Information Updates
- Check-in Process
- Check-out Process
- Cash Collection
- Reconciliation and deposit.
- Insurance Verification Process
- Management of Medical Records
- Financial Counselor
- Department Productivity and goals (site specific)
- Site Opening Function
- Site Closing Function
- Ability to Multi-Task
- Understanding Clinical Work Processes
- Attendance/Time Management
- Involvement in Departmental Meetings
- Personal Impact
- Health System ID is worn in accordance to GSPP policy
- Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
- Flexible and readily adopts new processes and engages in practice operation changes
- Essential Accountabilities
- PATIENT/CUSTOMER
- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
- Work Experience
- Previous healthcare experience preferred
- Licenses / Certifications
- IDX Certification required
- Sunrise Billing system certification may be required
- Education
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Patient Services Representative I in Philadelphia, PA vacancy
- ...Patient Services Representative Could you be our next Patient Services Representative with Main Line HealthCare? Main Line HealthCare practices are located throughout Montgomery County, Chester County, and Delaware County. Montgomery County practices include but...SuggestedFull timePart timeWork at officeShift work
Main Line Health
Broomall, PA2 days ago - ...Patient Service Representative Looking to elevate your career? Join us! Location: Flourtown, PA Hours: Mon-Fri 8:00 am-4:30pm Department Highlights: Patient-Focused Team Cohesive and Friendly Environment Supportive and Encouraging Atmosphere...SuggestedWork at office
Solis Mammography
Flourtown, PA13 hours ago - ...include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in... ...in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic...SuggestedWork at officeShift work
Patient First
Abington, PA4 days ago - ...referral center where more than 250,000 patients are treated annually. From common eye... ...and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia... ...-Time Position Patient Service Representative Number of Openings 1 Exempt/...SuggestedFull timePart timeWork at officeWorldwide
Wills Eye Hospital
Plymouth Meeting, PA3 days ago - Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation...SuggestedContract workFor contractorsRemote workWeekend workAfternoon shift
ZOLL Medical
Philadelphia, PA2 days ago $21 - $23 per hour
...Patient Service Representative Dental Solutions is looking for a Patient Service Representative in Wyncote, PA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive...Hourly payMinimum wageWork at officeFlexible hoursDental Care Alliance
Wyncote, PA13 hours ago- ...Patient Service Representative Location: Bryn Mawr, PA Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Overview Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and...Full timeWork at officeMonday to Friday
Premier Orthopaedics
Bryn Mawr, PA2 days ago - ...referral center where more than 250,000 patients are treated annually. From common eye... ...and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia... ...Function ~ The Patient Services Representative communicates with patients via the...Full timePart timeWorldwide
Wills Eye Hospital
Philadelphia, PA2 days ago - ...Patient Service Representative Our client is a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their...ReliefWork at officeLocal areaAfternoon shift
Camcare Health
Camden, NJ2 days ago $18 - $21 per hour
...Patient Service Representative We have several openings for full-time Patient Service Representatives to join our growing team. Our ideal candidate is organized, dedicated, and passionate about patient care. Medical office experience is preferred but not necessary for...Hourly payFull timeWork at officeMonday to FridayFlexible hoursBryn Mawr Medical Specialists Association
Bryn Mawr, PA4 days ago- ...POSITION SUMMARY: The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service. Team members are expected to uphold the health center's mission by assuring that...Work at office
Family Practice and Counseling Network
Philadelphia, PA2 days ago - ...Patient Service Representative myOrthos & Farrow Orthodontics are looking for a motivated Patient Service Representative to join our team! The Front Desk Coordinator is responsible for welcoming visitors, checking patients in and out for their appointments, answering...Work at office
$21 - $23 per hour
...Patient Service Representative Dental Solutions is looking for a Patient Service Representative in Wyncote, PA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive...Hourly payMinimum wageWork at officeFlexible hours- GENERAL SUMMARY The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the...Work at officeShift work
- ...Overview Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team in Bryn Mawr, PA. As two of the region’s most respected providers of orthopedic and upper extremity care...Full timeWork at officeMonday to Friday
- Wills Eye Hospital is hiring a Patient Service Representative in Plymouth Meeting, PA . This is a full‑time (40 hours per week) position dedicated to providing an excellent patient experience. Why Join Wills Eye At Wills Eye Hospital, you’ll be part of a nationally recognized...Full timeWork at office
$18.31 - $23.8 per hour
Job Description: Join Our Team as a Patient Service Representative! We are actively building a talent pipeline for multiple locations within our organization (see list below). Opportunities may be available across a variety of shifts, including days, evenings, nights,...Hourly payFull timeShift workNight shiftAfternoon shift- ...Patient Account Representative Friends Hospital is the nation's oldest private psychiatric hospital, located on a beautiful 100-acre campus in Philadelphia, PA. Friends Hospital offers a continuum of care including level of care assessments; specially designed inpatient...Local area
Alan B. Miller Medical Center
Philadelphia, PA2 days ago - ...Job Description Job Description Description: The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying...Temporary workPart timeWork at officeFlexible hours
- ...This is not a typical receptionist position. You are the first and last impression of our practice. You set the tone for the entire patient experience and help keep the office running smoothly, even when things get busy. We are looking for someone who can handle people,...Work at officeShift work
$20 per hour
...Insurance Representative The Bryn Mawr Medical Specialists Association Business Office is... ...denied by our clearinghouse and/or the patient's insurance carrier, completion of investigations... ...of ICD-10 and CPT codes Customer Service Ability to communicate clearly and...Hourly payFull timeWork at office- ...Patient Access Representative Cardiology Consultants of Philadelphia (CCP) is a professional medical organization committed to the healing mission of Medicine, and is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same...Full timeCurrently hiringWork at officeRelocation package
Cardiolgy Consultants of Philadephia
Philadelphia, PA2 days ago - ...Of Job Facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family who present for services. Maintains a highly visible physical presence upon entry to and departure from the facility/conversation...Part timeWeekend work
Redeemer Health
Jenkintown, PA1 day ago - ...Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches... ...preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience...Work at office
Jefferson Health
Cherry Hill, NJ1 day ago - ...Job Title Provides a positive patient experience to patients and families. Demonstrates... ...strong communication and customer service skills while registering patients. Accurately... .... Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience...Daily paidFull timeTemporary workPart timeWork at officeFlexible hoursShift workNight shift
- ...Patient Access Representative (Full Time - Evenings) Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers...Daily paidFull timeTemporary workPart timeFlexible hoursShift workAfternoon shift
- ...Patient Account Representative Friends Hospital is the nation's oldest private psychiatric hospital, located on a beautiful 100-acre campus in Philadelphia, PA. Friends Hospital offers a continuum of care including level of care assessments; specially designed inpatient...Local area
$24.51 - $36.89 per hour
...Patient Advocate And Liaison Functions as a patient advocate and liaison with the healthcare team. Ensures regulatory compliance as it pertains to patient rights and problem resolution. Position Responsibilities: Problem Resolution/follow-up: Investigate and resolve...Hourly payFull timeTemporary workPart timeLocal areaFlexible hours- ...Patient Access Representative Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle... ...indicated. Essential Functions: Provides excellent customer service to patients and families by applying best practices and...Flexible hours
- ...Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or... ...team of medical specialists offers a wide range of treatment services covering medical orthopedics neurology rehabilitation...Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Services Representative I. Be the first to apply!
Related searches
- patient services representative Philadelphia, PA
- nursing unit secretary Philadelphia, PA
- patient relations representative Philadelphia, PA
- unit assistant Philadelphia, PA
- patient access representative Philadelphia, PA
- health unit coordinator Philadelphia, PA
- patient experience coordinator Philadelphia, PA
- patient registration representative Philadelphia, PA
- medical secretary Philadelphia, PA
- patient care representative Philadelphia, PA