Patient Services Representative I

Good Shepherd Rehabilitation Network

JOB SUMMARY
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
- Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
- Clean and organize work area and disinfect equipment after treatment
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
- Contribute to a creative culture of daily continuous improvement
ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
  - Essential Accountabilities
    - Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
    - Is professional in all actions and appearance
    - Ensure compliance with regulatory parameters
    - Uses resources wisely - as if they were one's own.
    - Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
    - Demonstrates a personal commitment to ensuring a clean and safe working environment.
    - Anticipates patients'/customers' needs and acts accordingly.
    - Works to enhance patient satisfaction
    - Assist patients and families
    - Analyzes problems from the customers' point of view.
    - Honors patient/customer/employee confidentiality.
    - Seeks feedback on how to improve performance and offers constructive feedback, as well.
    - Applies learning for improved performance.
    - Presents self professionally & demonstrates professional behavior during interactions with others
    - Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style.
    - Customer Service Skills
    - Utilizes AIDET principles to enhance communication.
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
  - Patient Care Providers
    - Participates in Entity and Department wide initiatives for Patient /Employee safety
    - Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
    - Validation of annual competencies required for the position
- OPERATIONS
  - Essential Accountabilities
    - Scheduling Functions
    - Patient Identification
    - Pre-Reg/Registration-Patient Information Updates
    - Check-in Process
    - Check-out Process
    - Cash Collection
    - Reconciliation and deposit.
    - Insurance Verification Process
    - Email
    - Management of Medical Records
    - Financial Counselor
    - Department Productivity and goals (site specific)
    - Site Opening Function
    - Site Closing Function
    - Ability to Multi-Task
    - Understanding Clinical Work Processes
    - Attendance/Time Management
    - Involvement in Departmental Meetings
    - Personal Impact
    - Health System ID is worn in accordance to GSPP policy
    - Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
    - Flexible and readily adopts new processes and engages in practice operation changes
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - High School Diploma required
    - Associate's Degree preferred
  - Work Experience
    - Previous healthcare experience preferred
  - Licenses / Certifications
    - IDX Certification required
    - Sunrise Billing system certification may be required

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Patient Services Representative I in Philadelphia, PA vacancy

Patient Service Representative
...Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops...
Suggested
Contract work
For contractors
Remote work
Weekend work
Afternoon shift
ZOLL LifeVest
Philadelphia, PA
22 hours ago
Patient Service Representative
...Patient Service Representative Job Category: Clinic Support Full-Time On-site Bryn Mawr, PA 19010, USA Description Patient Service Representative Location: Bryn Mawr, PA Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Overview Premier...
Suggested
Full time
Work at office
Monday to Friday
PREMIER ORTHOPAEDICS & SPORTS MEDICINE, PLLC
Bryn Mawr, PA
3 days ago
Patient Service Representative
...Patient Service Representative Looking to elevate your career? Join us! Work Location: 1101 Chestnut Street, 4th Floor, Philadelphia, PA 19107 Work Hours: Full-Time, 40 hours weekly, Monday-Thursday, 7:15am-7:00pm, Friday 7:15am-5:30pm and Saturday 7:30am-4:0...
Suggested
Full time
Work at office
Solis Mammography
Philadelphia, PA
4 days ago
Patient Service Representative
...Patient Service Representative Dental Solutions Grant Ave is looking for a Patient Service Representative in Philadelphia, PA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in...
Suggested
Minimum wage
Work at office
Monday to Friday
Flexible hours
Dental Care Alliance
Philadelphia, PA
4 days ago
Patient Service Representative
$20 - $23 per hour
...include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients... ...in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic...
Suggested
Work at office
Immediate start
Flexible hours
Shift work
Weekend work
Patient First
Cherry Hill, NJ
3 days ago
Patient Service Representative~PRN / PT (Up to 20 Hours/Week)
...Patient Service Representative Our client is a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their...
Relief
Work at office
Local area
Afternoon shift
Camcare Health
Camden, NJ
6 days ago
Patient Services Representative - Main Hospital
$21.05 - $26.35 per hour
...voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance... ...basic purpose or primary function of the job: The Patient Services Representative is responsible for greeting patents and families,...
Hourly pay
Full time
Part time
For contractors
Work at office
Shift work
Rotating shift
Weekend work
Children's Hospital of Philadelphia
Philadelphia, PA
1 day ago
Patient Services Representative
$17 - $26.24 per hour
...Could you be our next Patient Services Rep for Ortho/Spine in Wynnewood, PA? Why work as a Patient Services Rep with Main Line Health... ...parking is always free! Position: Patient Service Representative Shift: Day Shift Experience: 1. Two to three...
Full time
Part time
Work at office
Shift work
Day shift
Main Line Health
Wynnewood, PA
22 hours ago
Patient Service Representative
...referral center where more than 250,000 patients are treated annually. From common eye... ...and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia... ...-Time Position Patient Service Representative Number of Openings 1 Exempt/...
Full time
Part time
Work at office
Worldwide
Wills Eye Hospital
Philadelphia, PA
3 days ago
Patient Service Representative
...Patient Service Representative Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core...
Work at office
Immediate start
RadNet
Philadelphia, PA
1 day ago
Patient Service Representative
...Overview Dental Solutions - Grant Ave is looking for a Patient Service Representative in Philadephia, PA , to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing...
Minimum wage
Work at office
Monday to Friday
Flexible hours
Dental Care Alliance
Philadelphia, PA
1 day ago
Patient Service Representative
...Patient Service Representative Apply now Job no: 505321 Work type: Full-Time Location: The Eye Institute - Oak Lane Categories: Drexel University, Pennsylvania College of Optometry Job Summary Responsible for patient registration...
Full time
Work at office
Afternoon shift
Drexel University
Philadelphia, PA
2 days ago
Patient Services Representative I
...and positive disposition during every patient interaction to ensure a positive patient... ...charge entry) to ensure optimal payment for services. Assist billing department with... ...satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability...
Work experience placement
Local area
Flexible hours
Good Shepherd Rehabilitation
Philadelphia, PA
15 days ago
Patient Service Representative
...Patient Service Representative Dental Solutions Grant Ave is looking for a Patient Service Representative in Philadelphia, PA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride...
Minimum wage
Work at office
Monday to Friday
Flexible hours
Dental Care Alliance
Philadelphia, PA
22 hours ago
Patient Account Representative
...Patient Account Representative Friends Hospital is the nation's oldest private psychiatric hospital, located on a beautiful 100-acre campus in Philadelphia, PA. Friends Hospital offers a continuum of care including level of care assessments; specially designed inpatient...
Local area
Wellington Regional Medical Center
Philadelphia, PA
1 day ago
Patient Service Representative
...Job Description Job Description Job Summary: The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care. The PSA is responsible for managing patient...
Permanent employment
Temporary work
Work at office
Compunnel, Inc.
Bala Cynwyd, PA
3 days ago
Patient Service Representative
...Job Description Job Description Patient Service Representative Location: Bryn Mawr, PA Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Overview Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder...
Full time
Work at office
Monday to Friday
The Center for Orthopedic and Research E
Bryn Mawr, PA
13 days ago
Patient Service Representative
$19 - $21 per hour
...Job Description Job Description Job Title: Patient Service Representative Location: Philadelphia, PA Industry: Community Health / Healthcare Administration Pay: $19 -21 / Hour (based on experience) Benefits : The position is eligible for medical, dental...
Casual work
Local area
Monday to Friday
Addison Group
Philadelphia, PA
14 days ago
Patient Service Representative
...Job Description Job Description POSITION SUMMARY: The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service. Team members are expected to uphold the health...
Work at office
The Family Practice & Counseling Services Network
Philadelphia, PA
2 days ago
Patient Service Representative
...Job Description Job Description We are looking for a Patient Service Representative to support patients and care teams through responsive, accurate service in a fast-paced healthcare environment. This is a contract position based in the Greater Philadelphia Region...
Contract work
Work at office
Remote work
Monday to Friday
Flexible hours
Shift work
Weekday work
Robert Half
Blue Bell, PA
2 days ago
Patient Service Representative I
...Job Description Job Description Description: GENERAL SUMMARY The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative...
Work at office
Shift work
Centers for Advanced Urology
Bala Cynwyd, PA
4 days ago
Healthcare Patient Services Representative
$18 per hour
Job Title: Healthcare Patient Services Representative Job Overview: We are seeking a dedicated and detail-oriented Healthcare Patient Services Representative to join our client and provide essential support within a fast-paced call center environment. This remote contract...
Full time
Contract work
Temporary work
Work at office
Remote work
Monday to Friday
Shift work
Contemporary Staffing Solutions
Philadelphia, PA
3 days ago
Patient Service Representative - Receptionist
...This is not a typical receptionist position. You are the first and last impression of our practice. You set the tone for the entire patient experience and help keep the office running smoothly, even when things get busy. We are looking for someone who can handle people,...
Work at office
Shift work
Premier Eye Associates
Collingswood, NJ
4 days ago
Front Desk / Patient Service Representative (Evenings)
...Job Description Job Description We’re looking for a friendly, detail-oriented Patient Service Representative to join our therapist-owned physical therapy practice in Bryn Mawr, PA . This part-time evening position is perfect for someone who enjoys connecting with...
Part time
Afternoon shift
Integrated Physical Therapy LLC
Bryn Mawr, PA
3 days ago
Patient Access Representative
...Patient Access Representative (Relief, Nights) Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete...
Daily paid
Full time
Temporary work
Part time
Flexible hours
Shift work
Night shift
Weekend work
Jefferson
Abington, PA
1 day ago
Patient Access Representative
$18.69 - $26.01 per hour
...Virtua Health in Camden, NJ is hiring a Registrar to gather and enter patient demographic information into their system. The role requires one year of customer service experience, preferably in a medical office setting. Responsibilities include verifying benefits, processing...
Hourly pay
Work at office
Virtua Health
Camden, NJ
1 day ago
Patient Access Representative
...Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or... ...team of medical specialists offers a wide range of treatment services covering medical, orthopedics, neurology, rehabilitation,...
Work at office
Local area
Aya Healthcare
Philadelphia, PA
1 day ago
Patient Accounts Representative
...Patient Account Representative Friends Hospital is the nation's oldest private psychiatric hospital, located on a beautiful 100-acre campus in Philadelphia, PA. Friends Hospital offers a continuum of care including level of care assessments; specially designed inpatient...
Local area
Universal Health Services
Philadelphia, PA
2 days ago
Patient Access Representative
...Summary Of Job Facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family who present for services. Maintains a highly visible physical presence upon entry to and departure from the facility/conversation...
Monday to Thursday
Redeemer Health
Jenkintown, PA
4 days ago
Patient Access Representative
...Patient Access Representative Cardiology Consultants of Philadelphia (CCP) is a professional medical organization committed to the healing mission of Medicine, and is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same...
Full time
Currently hiring
Work at office
Relocation package
Cardiolgy Consultants of Philadephia
Philadelphia, PA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Services Representative I. Be the first to apply!