Patient Services Representative I
Good Shepherd Rehabilitation Network
- JOB SUMMARY
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
- Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
- Clean and organize work area and disinfect equipment after treatment
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
- Contribute to a creative culture of daily continuous improvement
- ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
- Essential Accountabilities
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Uses resources wisely - as if they were one's own.
- Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Anticipates patients'/customers' needs and acts accordingly.
- Works to enhance patient satisfaction
- Assist patients and families
- Analyzes problems from the customers' point of view.
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Applies learning for improved performance.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style.
- Customer Service Skills
- Utilizes AIDET principles to enhance communication.
- Essential Accountabilities
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
- Patient Care Providers
- Participates in Entity and Department wide initiatives for Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Validation of annual competencies required for the position
- Patient Care Providers
- OPERATIONS
- Essential Accountabilities
- Scheduling Functions
- Patient Identification
- Pre-Reg/Registration-Patient Information Updates
- Check-in Process
- Check-out Process
- Cash Collection
- Reconciliation and deposit.
- Insurance Verification Process
- Management of Medical Records
- Financial Counselor
- Department Productivity and goals (site specific)
- Site Opening Function
- Site Closing Function
- Ability to Multi-Task
- Understanding Clinical Work Processes
- Attendance/Time Management
- Involvement in Departmental Meetings
- Personal Impact
- Health System ID is worn in accordance to GSPP policy
- Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
- Flexible and readily adopts new processes and engages in practice operation changes
- Essential Accountabilities
- PATIENT/CUSTOMER
- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
- Work Experience
- Previous healthcare experience preferred
- Licenses / Certifications
- IDX Certification required
- Sunrise Billing system certification may be required
- Education
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vacancy posted 6 hours ago
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