Desk Clerk - Substitute

Job Description

Job Description

Do you want a rewarding job in mental health? Thresholds makes a difference for people who live with severe mental illness and Desk Clerks ensure that Thresholds locations are safe and welcoming to both staff and Thresholds clients.

You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras and making sure doors are locked and closed. You will contribute to client recovery by communicating with clinical teams verbally and through records. Additionally, you will support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks.

Opportunities for paid training and professional development, including learning more about clinical skills, will deepen your knowledge of the mental health field. Thresholds fosters opportunities for growth in administrative, leadership, or clinical skills.

To succeed in this role, you need:

• Passion for mental health advocacy
• High school diploma or GED certificate
• To be at least 21 years old
• Reliable personal or public transportation to get to work location
• Effective communication and relationship-building skills
• Attention to detail and dependability
• SHIFT: 1st, 2nd, and 3rd shift
• LOCATION: 4940 N. Winthrop Ave and 3216 N. Cicero

Essential Duties:

• Ensure that the building is safe and secure by greeting and checking in all residents, staff and visitors.
• Log all events activities and incidents that occur during work shift.
• Assist with Wellness checks and member logs.
• Assist with day-to-day administrative operations.

Education and Requirements:

• High School Diploma/GED required.
• Experience in related field preferred.
• Must be at least 21 years of age.

What sets Thresholds apart: 

• Competitive Pay: 19.00/hrly
• Paid time off available
• 403(b) retirement plan with 3% employer match 
• Robust employee assistance program (EAP)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.

Our culture is supportive, and you will collaborate with your team to coordinate client care and talk through challenges. Deepen your knowledge of harm reduction, trauma-informed care, and other clinical best practices through ongoing opportunities for training and professional development, including clinical supervision. This is an invaluable experience to launch a variety of career paths and growth opportunities available within Thresholds.

Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.