Member Engagement Specialist

General Summary: The Regional Member Engagement Specialist provides dedicated outreach to members without an assigned Care Coordinator and members with identified clinical or operational follow-up needs. The role supports timely member contact continuity of care and regional engagement goals through outreach prompt documentation and communication with clinical teams. The Specialist does not maintain an assigned caseload; Regional and Executive Leadership establish daily or weekly outreach RESPONSIBILITIES:Conduct targeted outreach to members members with gaps in care and members requiringfollow-up related to quality or value-based contract members overdue for Annual Assessments or ISP updates or requiring PCP or BHMPfollow-up and communicate identified needs to the clinical standardized outreach scripts and approved DAP billing templates to support consistentmember contact and each interaction immediately following contact and finalize all documentation bythe end of the the clinical team following successful contact summarize the discussion and identifyconcerns requiring the established escalation protocol for urgent safety crisis medication medical orbehavioral health centralized outreach assignments to prevent duplication and support prioritized member engagement duties related to the general nature of the an approved schedule and acceptable level of :Required Education: High School Diploma or Experience: High School Diploma plus 5 years Care Coordination experience OR Bachelor or Masters Degree plus 1 year Care Coordination Education: Bachelors DegreeREGULATORY:Minimum 18 years of AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment)CPR First Aid AED certification if required (must maintain throughout employment).Initial current negative TB test result if required (Employer provides).Questions about this positionContact us

Required Experience:

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