Associate Director, IT Communications

Associate Director, It Communications

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

The Associate Director, IT Communications reports jointly to the Assistant Vice President, Internal Communications and the Assistant Vice President for IT and Deputy CIO. In addition, the individual in this role is a member of the IT Senior Leadership team and IT Leadership Council and is accountable for the success of all aspects of IT communications. Key areas of responsibility include providing thought leadership and strategic leadership on the area of communications for IT, developing communications plans to achieve IT strategic objectives, owning the process and outcome for executing communications plans and activities, positioning key messages to the stakeholders of IT, providing support with strategic leadership messaging, and being responsible and accountable for the overall strategy, creation, management, and execution and success of internal communication for the IT division. The position will also be responsible for coordinating communications resources in OPAC to improve integrated messaging and leverage the tools and competencies of the group across internal communications, incident communications, project deployments, and service representation. The position supervises an additional communications expert embedded in Central IT supporting Information Security. Convening and coordinating across multiple unit distributed communications personnel will be critical to successfully operating to align messaging across all IT units and support the organizational strategy.

Required Skills and Abilities

• Excellent oral and written communication, presentation, and facilitation skills.
• Well-developed strategic thinking and tactical skill, and the ability to solve problems.
• Able to find common threads between multiple projects, programs, and communications, to deliver a cohesive and digestible message.
• Ability to manage multiple tasks and competing priorities, evaluate changing needs, and meet strict high-level deadlines.
• Demonstrated ability to take initiative, communicate, and collaborate effectively with multiple stakeholders and staff at all levels. Ability to work both independently and within a team structure.

Preferred Skills and Abilities

• Demonstrated experience in developing communications for a range of media and working with creative professionals in design, photography, or video.
• Experience in and passion for an IT or academic setting.

Principal Responsibilities

• Creates and implements a communications strategy in support of the units short- and long-term goals and objectives; coordinates with other communications professionals to achieve institutional goals; leads the communications process within developed standards and protocols.
• Leads and advises on leadership communications, programs, messages, stakeholder engagement, and activities
• Manages relationships with key campus stakeholders with a high degree of professionalism, judgment and understanding of stakeholder goals.
• Creates compelling story ideas and narratives; produces content for both external and internal channels; writes copy and social media posts and manages content.
• Plans social media strategies for key University communications and programs. Monitors University social media assets for negative comments or misinformation.
• Produces multimedia content and manages the work of graphic and web designers, student interns, printers, video producers and photographers.
• Manages communication plans for all stakeholders by understanding the significance of campus initiatives, creates compelling stories and messages to translate the significance through language that is clear and accessible for public awareness.
• Maintains the Yale brand and graphic identity standards; supports and maintains standard operating procedures; contributes to digital asset management.
• May perform other duties as assigned.

Required Education and Experience Bachelor's degree in English, Journalism, Communications or related field and five years of experience in public relations, journalism, corporate communications or an equivalent combination of education and experience. Demonstrated experience in developing communications for a range of media and working with creative professionals in design, photography, or video.