Design & Sales Expert - Remote Naples/Ft. Myers Florida

Design & Sales Expert, C&B - Remote Role

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

The Design & Sales Expert sells products by providing in-home consultations to customers using design tools and services to plan and design customer spaces. Through elevated designs and delivering on the Customer Experience, the Designer & Sales Expert will maximize company sales growth and profitability. Delivers an amazing experience for the customer through expertise, teamwork, passion for design, design tools and creative selling skills.

This position is an individual contributor. This position is fully remote based out of Naples/Ft. Meyers Florida.

A Day in the Life of the Design & Sales Expert, C&B - Remote Role:

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in-home and virtually with customers.
• Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations.
• Lead design consultations in-home or via email, phone and virtual
• Identify and contact potential customers, businesses, and/or industries which may yield new business. Some leads will be provided by the Company.
• Provide personalized sales and service experiences to new and existing customers to build lasting relationships resulting in repeat business.
• Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog.
• Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends.
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers by demonstrating superior selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc).
• Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service.
• Support store training and educating on design services, to drive a clear understanding of design services and offerings.

What You'll Bring to the Table:

• Ability to work in different locations (work from home, on site at a customer's home, and occasionally in store)
• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs.
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning.
• Ability to stay up to date on current design trends.
• Ability to be an agent of change and shift quickly as our business evolves.
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player

We'd Love it if you Have:

• 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/ customer service.
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred