Order Management Specialist- First Shift- Lewisvile

The Order Management Specialist performs troubleshooting on all insurance claims and other order types and assists in identifying and executing various enhancements to all order management processes. They ensure compliance with company and business policies, administer appropriate order flow, and manage communication with Materials, Operations, and Fulfillment centers to process all insurance orders and ship devices within SLA. Responsibilities Investigate and resolve issues on all insurance claims and other order types. Identify and implement enhancements to order management processes. Ensure compliance with all company and business policies. Administer and maintain appropriate order flow. Work with Materials, Operations and Fulfillment centers to satisfy and process insurance orders and ensure timely shipment of devices within SLA. Use the Oracle Warehouse Management System to modify, migrate and push orders using technical knowledge to facilitate order flow until shipment. Verify all order lines, prepare daily reports and manage shipments. Respond to inquiries on all status orders and resolve all order issues. Monitor and evaluate all order issues and resolve them using available tools. Coordinate with Purchasing to resolve escalations for claims that cannot be satisfied based on current stock availability. Generate multiple reports to communicate priorities and urgencies to other departments (e.g., backorder and kitting priorities). Conduct technical research for current claims needing migration of existing models and execute migrations in order to satisfy claims within SLA. Communicate with the Planning Department about devices that need to be prioritized from production lines for all programs. Ensure FIFO is followed to satisfy older claims. Research and move orders from Entered status into Booked status to cascade within the system, depending on program and customer. Create feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders. Create reports of status, pending shipment, and overall status of claims at a model level for all programs, and identify action items needed to fulfil and troubleshoot orders. Qualifications High School Diploma or equivalent; BS/BA in a technical field preferred. 2+ years of distribution and logistics background. Proficiency with MS Excel to manage large amounts of data. Proficiency with MS Word to create basic documents and reports. Strong communication skills to interact and influence others. Other Skills / Experience Oracle experience. Experience in inventory control and material movement of more than two years. Working Conditions & Physical Requirements Occasional bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery and office machinery. This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand, walk, lift, carry and/or move up to 40 pounds. Specific vision abilities required include close vision and ability to adjust focus. Ability to talk and hear. Required to use hands and fingers to handle, feel objects, tools or controls. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Range $19.08 - $30.53 Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr American Bankers Insurance Company of Florida