Operations Specialist

Operations Specialist

The Premier Companies is looking for a highly organized, analytical, and tech-savvy Operations Specialist to join our corporate operations team. This position will work directly with our COO and Corporate Operations Manager on the day-to-day projects, priorities, and initiatives that keep our company moving forward. You'll be the person helping turn ideas into action — whether that means coordinating a project, analyzing company performance, creating a report or presentation, improving a process, researching a new tool, or simply making sure something gets across the finish line. We're also looking for someone who is comfortable using technology — especially tools like ChatGPT, Claude, Gemini, and Microsoft Copilot — and is willing to continually look for better and more efficient ways to get work done. Pay & Schedule

• Pay: $18.00–$23.00 per hour, depending on experience
• Monday–Friday, standard business hours
• Full-time
• On-site in Williamsburg, VA
• Reports to the COO & Corporate Operations Manager

What You'll Do

• Work directly with the COO and Corporate Operations Manager on daily operational priorities, projects, and company initiatives.
• Help manage projects from an initial idea through planning, execution, follow-up, and completion.
• Analyze operational and financial KPIs to identify trends, opportunities, and areas needing attention.
• Track company, store, and client performance metrics and prepare information for leadership meetings.
• Build presentations, dashboards, reports, SOPs, training materials, executive summaries, and other professional resources.
• Improve workflows, documentation, and internal processes across the company.
• Follow up on action items and projects to help keep priorities moving and deadlines on track.
• Support franchisees and internal teams with operational projects, resources, and process improvements.
• Research and evaluate new tools, technology, and solutions that could improve company operations.
• Use AI tools such as ChatGPT, Claude, Gemini, and Microsoft Copilot to work more efficiently, organize information, analyze data, create materials, and solve problems.
• Develop reusable templates, systems, processes, and resources that make recurring work easier and more efficient.
• Jump in and help with the wide variety of projects and priorities that naturally come through a corporate operations department.

What We're Looking For

• Strong organizational and project management skills.
• Someone who can manage multiple projects and priorities without losing track of the details.
• Strong analytical thinking and problem-solving abilities.
• Experience working with KPIs, operational reports, financial information, or business metrics.
• High attention to detail and strong follow-through.
• Comfortable learning new technology and figuring out unfamiliar tools.
• Experience with AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot — or a strong willingness to learn how to use them effectively.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently while knowing when to ask questions or involve others.

Benefits

• Health, dental, vision, life, and supplemental insurance
• 401(k) with company matching
• Paid time off and sick leave
• Professional growth opportunities
• Direct exposure to executive leadership
• Opportunity to make a measurable impact across a growing national franchise organization

Why Join The Premier Companies? This isn't a role where you'll spend every day doing the exact same thing. As part of our corporate operations team, you'll work directly with leadership on the projects, problems, ideas, and priorities that come with running and growing a multi-location franchise organization. You'll have the opportunity to see how different parts of the business work, help improve them, and take ownership of projects that have a real impact. If you're someone who is organized, curious, tech-savvy, and enjoys figuring out how to make things work better and actually getting things done, we'd love to meet you. Compensation: $18.00 - $23.00 per hour

Premier Rental-Purchase is a rent-to-own company built on one idea: treat people right. We help our customers get the furniture, appliances, and electronics they need on a plan that fits their budget — and we treat the team that makes it happen the same way.

When you join Premier, you join a company that invests in you. Many of our managers and franchise owners started in entry-level roles. If you bring a great attitude and a willingness to learn, we'll give you the training, support, and opportunity to grow as far as you want.

• Respect, Listen, and Respond
• Compassion with Accountability
• Integrity Above All
• Together We Succeed