IT Support Specialist (Desktop Support)

Job Description

Job Description

IT Support Specialist (Desktop Support)

About the Role
Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes. Perfect for a hands-on tech who keeps users productive.

Key Responsibilities

• First/second-level support for Windows/macOS, Microsoft 365, printers, peripherals, and mobile devices.
• Ticket resolution via phone/email/walk-up using Intune and ticketing tools.
• New hire setups, AD account management, and basic security tasks.
• Lead small projects (e.g., tool migrations, patching) with light scripting (PowerShell).
• Document processes and train users clearly.

Requirements

• 2-4 years desktop support experience.
• Expert in Microsoft 365, Intune, Active Directory.
• Ticketing systems (ServiceNow) and remote tools.
• Bonus: Networking basics, PowerShell automation, experience supporting Syteline ERP.
• Associate’s in IT or equivalent; strong customer service skills.

ScentAir isn’t your typical B2B company. We’re transforming how businesses connect with their customers through the power of scent.

With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.

PHYSICAL DEMAND
While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The position is located inside ScentAir’s headquarters building in Charlotte, NC.

Additional information
In the United States, ScentAir requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug tests. If hired, you will be required to provide documentation indicating your legal right to work in the U.S which may be verified through ScentAir's participation in the E-Verify program.

As an Equal Opportunity and Affirmative Action employer, ScentAir provides an environment that promotes individual recognition and achievement. We recruit, hire, train, compensate and promote associates without regard to race, sex, color, religion, age.

 

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