Service Supervisor

Customer Service Supervisor

Reports To: Front End Manager Position Type: hourly Location: Retail Store Department: Front End

About the Intermountain Division Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued. Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities. Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

Purpose: As a Customer Service Supervisor, you have a desire to work with our valued customers and provide first-class customer service. To truly be successful in the position, the individual will be able to handle multiple customer requests and switch tasks frequently. In this role you are the problem solver who has the ability to pay close attention to detail. The possibilities are endless if you have a passion for customer service.

Duties & Responsibilities:

• Provide high-quality customer service in accordance with our Company's customer service standards and policies and procedures.
• May order tobacco, candy and other items for the front end and customer service.
• Partner with Front End Manager to write schedule for the customer service booth.
• Operate electronic scanning cash register to total customer's final bill.
• Receive payment for customer purchases.
• Honor appropriate discounts, coupons, etc. for applicable purchases.
• Assist customers with Loyalty Program questions or sign ups.
• Bag items in plastic, reusable, or paper bags.
• Operates machines to sell money order, lotto tickets, and transfer funds by wire.
• May operate computer to provide proper UPS shipping information.
• Process customer returns, sell gift cards & lotto tickets, answer questions & handle other transactions as needed.
• Speak with customers calmly and professionally in order to address and resolve complaints regarding sales, dissatisfaction with service or products, and other problems that may arise.
• Counts paper currency, change, credit card receipts and checks and totals against print outs for accuracy.
• Obtain approval from Check Services when called to a register to handle check declines.
• Answer telephone and page employees over intercom.
• Maintain cleanliness of Customer Service Desk, storage areas, and assist in maintaining cleanliness of front area of store.
• Replace stock in display areas near customer service area as needed.
• Adhere to uniform and grooming policy as defined within company policy. Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

General Requirements: The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position:

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Basic arithmetic skills.
• Ability to use machines for counting money, wire transfer processing & lottery.
• Ability to problem-solve and handle stressful, sometimes complex, situations.
• Excellent customer service skills.
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently as well as within a large team.
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers.
• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis).
• Ability to comply with workplace conduct standards.

Physical Requirements: Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8- hour work day.) Squat/Kneel: Seldom Bend/Stoop: Seldom Lift/Carry: Occasional/carry 5-35 lbs. Push/Pull: Occasional, push/pull 25-50 lbs. Twist/Turn: Occasional Grip/Grasp: Frequent Reach: Frequent Stand/Walk: Continuous

Albertsons Safeway and Why You Want to Join Us: Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day. We provide a variety of benefits including:

• Great pay
• Flexible schedule
• Training
• Opportunities for career development
• Health and welfare benefits for eligible employees
• Leisure time activity discounts

Work Environment: Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified. The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws.