Salesperson

Sales AssociateVELO CITY CYCLES| Helping more people discover the joy of ridingDepartment:Sales · Reports to:Store Owner · Status:Full-time, 40 hours/weekAbout the RoleThe Sales Associate is one of the most important faces of Velo City Cycles. You'll create great customer experiences and help riders find the bikes, gear, and accessories that fit their needs and lifestyle.We aren't interested in simply selling products. We want to understand why someone rides, what they hope to do, and how we can help them get there. Using the Velo Sales Process, you'll ask good questions, listen, educate, and help customers make confident decisions.Key ResponsibilitiesSales & Customer ExperienceGreet every customer and actively engage on the sales floorUse the Velo Sales Process to understand each customer's needs, goals, and riding styleHelp customers select bikes, accessories, and apparel; assist with sizing, seat height, and test ridesExplain features and benefits in ways that matter to the customer, and recommend accessories that improve their rideProcess sales, payments, returns, and exchanges accuratelyTake and track special orders, keeping customers updated until their items arriveHandle rental bike customers: check-out, fitting, explaining safe use, and routesFollow up with customers and build relationships that make Velo their shop for years to comeStore, Merchandising & InventoryOwn the daily store appearance: signage, displays, promotional setups, and seasonal changeoversKeep the sales floor and restrooms clean, organized, and invitingReceive, tag, and display inventoryFlag fast-moving products to keep in stock, and work with the owner on plans for slow-moving itemsTeam & GrowthHelp drive traffic into the store and promote the sport of cyclingParticipate in product training and stay current on products, sales techniques, and industry trendsHelp train new sales associatesSupport teammates and follow Velo City Cycles policies, procedures, and processesQualificationsSales experience required; retail or bike shop experience preferredGenuine enthusiasm for bicycles, cycling, and the outdoorsA positive, welcoming personality and a passion for helping peopleStrong communication and listening skills, with the ability to ask good questionsAttention to detail, follow-through, and proven problem-solving abilityAble to work independently and as a strong team playerEager to keep learning about bikes, products, and the industryBenefitsCompetitive Pay $17-$20 per hour depending on experienceVacation days and paid holidaysHealth Insurance401K match after 1 yearShop discountsSchedule & Room to GrowThis is a full-time position (40 hours per week) with a flexible schedule that includes evenings and weekends.We're hiring with the future in mind. For the right person, this role can grow into a Sales Managerleading the sales floor, taking on more responsibility, and becoming the face of the shop.