Customer Care Manager

Customer Care Manager – Curve Hospitality | Houston, TX

About Curve Hospitality Curve Hospitality is a leading provider of custom furniture, fixtures, and equipment (FF&E) solutions for the hospitality industry. We specialize in creating high-quality, design-driven products through our in-house interior design team and global manufacturing network. Our mission is to deliver exceptional products and experiences that elevate every hotel project we touch.

Position Overview We’re seeking an experienced and highly organized Customer Care Manager to lead our post-sales service operations. This role ensures that every client experience — from purchase to delivery and installation — meets Curve’s standards of excellence. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, collaborative environment.

Key Responsibilities

Lead and mentor the Customer Care team to ensure timely and effective resolution of client inquiries and service issues.

Serve as the main point of contact between clients, logistics, accounting, and project management teams.

Oversee warranty claims, replacements, and service requests from start to finish.

Track and report key customer service metrics and identify opportunities for process improvement.

Coordinate with manufacturing and logistics partners to ensure client satisfaction and delivery accuracy.

Maintain detailed records of communications, ensuring transparency and accountability.

Qualifications

Bachelor’s degree or equivalent experience.

3–5 years of customer service management experience, preferably in hospitality, furniture, or manufacturing.

Strong leadership, problem-solving, and communication skills.

Proficiency in CRM or ERP platforms (Monday.com experience a plus).

Ability to manage multiple priorities and deadlines in a dynamic environment.

Why Join Curve Hospitality At Curve, you’ll be part of a passionate team shaping the future of hospitality design and manufacturing. We offer competitive compensation, growth opportunities, and a collaborative culture that values innovation, integrity, and service.