Customer Care Specialist

Customer Care Specialist The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions Flexible scheduling Essential Functions Provides courteous, compassionate and respectful treatment of internal and external customers Greets all callers in a pleasant manner, effectively handling their needs. Complete and process documentation in an accurate and timely manner. Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time. Assist in the smooth flow of information and maintain ongoing communication between customers and business. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent in General Studies Preferred: Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience Physical Requirements: Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Job Category: Patient Services Job Family: Patient Support Shift: Requires the ability to work assigned schedules and hours as determined by the department Employee Type: Regular