Electronic Banking Operations Analyst

Job Description

Job Description

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek’s America's Greatest Workplaces 2024 and 2025
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME’s America’s Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about -us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

The Electronic Banking Operations Analyst position will be responsible for or assisting in providing leadership and support to the designated “Product and Service Owners” from the bank’s customer facing staff to ensure effective, efficient and quality delivery of the products via the various electronic delivery channels. This position provides backup for the eBanking Team Lead, as necessary.

Job Duties:

Specific responsibilities for this position will include, but may not be limited to, the following:

• Will provide support for the Bank’s digital banking applications, by actively problem solving and collaborating with team members.
• Will proactively manage Salesforce cases and vendor tickets to make sure issues are resolved within allotted SLA's.
• Will perform or assist in the oversight of the performance of online banking and delivery of online bill pay, Zelle, and other consumer money movement.
• Performs daily and weekly tasks as assigned with accuracy and efficiency.
• Assist with monitoring for various types of fraudulent activity and communicate with other departments when needed.
• Research software and make recommendations for new solutions or enhancements to match industry standards.
• Tests system upgrades and enhancements. Will be responsible for working with vendors and product development team to plan and implement.
• Participate in collecting information for internal and external bank audits as needed.
• As time or duties permit, cross train in other areas that impact the eBanking team.
• Will perform special projects as assigned.

Education, Experience and Job Skills:

• Bachelor’s degree in related field
• 2 years of banking experience
• Working knowledge of rules, regulations and laws relating to electronic funds to include consumer protection, data integrity, security and banking supervisory agency.
• Willing to participate in continuing education courses as needed
• Effective organizational skills
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize time sensitive issues.
• Ability to work with a broad range of internal and external business partners in a collaborative environment is essential.

Basic Qualifications:

• Bachelor’s Degree in related field
• 2 years of banking experience

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact View email address on ziprecruiter.com to ask for an accommodation, alternative application process or other inquires.