Director of Technical Support & Customer Experience

Carefeed, Inc. is seeking an experienced leader for our customer-facing technical support team. You will lead client support specialists, shape processes, and provide an outstanding level of service to our clients in the senior care space. This hands-on, highly technical role collaborates with engineering to identify recurring issues, improve workflows, and deliver proactive support. You will drive escalation management, build self-service content, and maintain strong relationships with #J-18808-Ljbffr Carefeed, Inc.