Payments & Partner Operations Manager

Working Days and Hours: Monday to Friday, standard business hours Salary Range: Top-of-Market At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent. Opportunity Overview Our client, is one of the fastest-scaling remittance fintechs in the world — already moving billions of dollars across emerging markets, with LatAm now the next growth frontier. They operate with a Revolut-style culture: fast, sharp, ownership-heavy. Role Description You'll own the operational engine behind their LatAm payout network across Colombia, Mexico, Brazil, Guatemala, and beyond. This is a hands‑on IC seat for an operator who likes their fingerprints on the system — from negotiating with payout partners to root‑causing why a corridor went down at 2 a.m. You'll work cross‑functionally with Operations, Support, Trading, Finance, Product, and Engineering, reporting into Dubai with a 6–8 hour time‑zone gap. You'll start with one contractor and a clear runway to grow a regional team. Key Responsibilities Corridor Performance – Lead monitoring and improvement across LatAm payment corridors in Colombia, Mexico, Brazil, and Guatemala. Metrics Ownership – Define, track, and report the operational KPIs that drive corridor health and customer experience. Partner Relationships – Own third‑party payout partner relationships across markets, from contract terms to live escalations. Incident Response – Troubleshoot corridor issues with partners and drive structural fixes to reduce technical outages. Systems & Tooling – Build governance frameworks, dashboards, playbooks, and reporting that streamline internal and partner operations. Cross‑Functional Execution – Partner with Product and Engineering on scalable system builds, and support new market launches alongside Growth, BD, and Support. 24/7 Coverage – Operate inside a real‑time business with infrequent night and weekend escalations. Minimum Qualifications Experience – 5+ years in operations, finance, or technology at a startup or high‑growth tech company. Project Leadership – Demonstrated end‑to‑end project ownership across diagnosis, analysis, process design, and delivery with technical teams. Analytical Toolkit – SQL and advanced Excel; comfortable building dashboards from scratch. Languages – Full professional fluency in English and Spanish, written and verbal. Emerging Markets – Direct experience operating in or with LatAm markets. Operator Mindset – Hands‑on IC instincts; comfortable juggling time‑sensitive priorities autonomously across time zones. Bonus Qualifications Payments Depth – Prior payment ops, payout partner, or cross‑border infrastructure experience (Mercado Pago, Bitso, EBANX, Nubank, PayPal, etc.). Portuguese – Trilingual (EN/ES/PT); Brazil is a key corridor. Builder DNA – Playbooks, SOPs, or automation you've built that outlasted you. #J-18808-Ljbffr Palm Outsourcing